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Google’s Helpfulness Core Update: Write for People, Not for Robots

Author: Reddit

Google’s latest update, known as the Helpfulness update, is reshaping the landscape of SEO and content creation. Danny Sullivan, Google’s Search Liaison, has shed light on what constitutes ‘unhelpful content’ in the eyes of the world’s largest search engine. As an advocate for user-centric content, Sullivan underscores that the primary red flag for Google is content created with the intent to rank well in search results rather than to genuinely serve end users. While creating content that search engines can find is important, what is more important is remembering your true audience: people.

Stop writing content for search engines

Sullivan’s guidance is unambiguous: content written for search engines rather than human audiences is considered unhelpful. For instance, creating a list of “20 SEO Tricks to rank on Google” that are just common knowledge with the main goal of ranking for “SEO Tricks” instead of providing real value to readers exemplifies content that Google would label as unhelpful. This pivots the focus from search engine optimization to the actual value and relevance for the audience. This will likely have a serious negative impact on sites and pages that employ sketchy methods for keeping people scrolling, for example, recipe websites that bury the actual recipe under a deep bed of search engine bait text. This move is nothing new. We have seen similar updates to search ranking that target and derank unhelpful page designs to falsely increase SEO and SERPs while annoying visitors. The infamous slideshow article trick may immediately come to mind for SEO specialists who suffered through the age of the click-through wars. In the end, the message is simple: write for people, not for robots, because the goal is to create content that helps real people, and keeps the ‘robot’ of AI and SEO tools as a passive intermediary instead of the main target.

Highlights on the Google Helpfulness Core Update:

  • Danny Sullivan’s Warning: Google’s Search Liaison, Danny Sullivan, highlights the issue with content created mainly for search engine rankings rather than for human readers.
  • Criteria for Unhelpful Content: Writing content like top 10 lists mainly to rank for keywords is considered unhelpful by Google.
  • Content Creation Tools Caution: Using tools to find content topics might lead to content that Google deems unhelpful if the focus is on scoring rather than genuine content creation.
  • Guidance on Useful Content: Sullivan emphasizes creating people-first content that answers questions and provides value as opposed to search engine-first content.
  • Signals for Helpful Content: Google uses web signals to determine content helpfulness, favoring content that addresses user queries effectively.
  • Content and Quality Questions: Google suggests self-assessment questions regarding originality, comprehensiveness, insight, value, and credibility of content.
  • Expertise Matters: Questions surrounding the expertise involved in content creation are crucial for establishing trustworthiness.
  • Page Experience Significance: A good page experience across various aspects is important for high rankings in Google’s systems.
  • People-First Content Approach: Content should be created primarily for people, with a focus on expertise and satisfaction from the reader’s perspective.
  • Avoid Search Engine-First Tactics: Google discourages creating content solely to gain search engine rankings, warning against practices like keyword stuffing or chasing trending topics without genuine expertise.
  • SEO and Content Creation: While SEO is essential, it should complement people-first content rather than dominate the creation process.
  • Understanding E-E-A-T: Google uses E-E-A-T (Experience, Expertise, Authoritativeness, and Trustworthiness) as a framework to identify high-quality content.
  • Quality Rater Guidelines: Google’s quality rater guidelines help creators understand how their content may be perceived by Google’s algorithms.
  • Content Evaluation Tips: Creators are encouraged to ask “Who, How, and Why” about their content to align with what Google’s systems reward.
  • Disclosures on Automation and AI: Transparency about the use of AI or automation in content creation can aid in establishing trust with readers.

Sullivan points out that relying excessively on tools to determine content topics can inadvertently lead to the production of unhelpful content. He suggests that content creators should prioritize the “who, how, and why” of content production over merely aiming for a high ‘score’ that would supposedly please search engines.

Answers a user’s question effectively

Responding to a query from Simone de Vlaming about how Google discerns the intent behind content, Sullivan explains that Google’s algorithms look for signals that align with what people generally consider helpful. Content that answers a user’s question effectively is likely to be seen as ‘people-first’ and, therefore, helpful.

crackdown on high-domain-authority news site exploits

The Helpfulness update has implications for SEO strategies. ‘Parasite SEO,’ which exploits high-domain-authority news sites for quick rankings, might take a hit if it dilutes the site’s primary focus. The use of AI in content creation could also be under scrutiny, especially if it leads to content that lacks firsthand expertise or appears automated without clear disclosure. For example, this article employed Ai to design the post image! (Which we are disclosing to you here, but also in our metadata.) ‘Tool-Optimized Content,’ like that created using SEO tools for research, (think SEMrush or AHREFS) will most likely not be at significant risk, since the bulk of research and content development is still person first, and provided it also caters to user needs and offers genuine value.

Focus on Topical Authority

Strategies likely to benefit from the update include building ‘Topical Authority,’ which entails creating focused content around a specific niche. Google favors sites with a clear primary purpose, and a concentration on topical authority aligns with that preference. For example, we allow guest posts but only from a select few and under a limited number of topics that we know our Louisville-local audience of website owners have an interest in. Additionally, content optimized for user metrics, such as minimizing the need for users to search elsewhere for better information, may gain traction. This speaks directly to E-E-A-T (Experience, Expertise, Authoritativeness, and Trustworthiness) page and site structure goals. Make it easy for people to find what they want on your site and you will do well with the new helpfulness update.

Navigate the Helpfulness update successful

To navigate the Helpfulness update successfully, Google advises content creators to ask themselves key questions about the originality, comprehensiveness, and trustworthiness of their content. These questions address factors like spelling and stylistic issues, mass production, expertise, and the overall page experience. In plain terms, do you enjoy reading your own content? If not, you may want to rethink your content strategy.

People-First Content is essential

The main emphasis, if you have not already noticed, is on ‘People-First Content.’ Google encourages content creators to craft material that serves their intended audience with depth and expertise. Conversely, ‘Search Engine-First Content’ should be avoided, as it is made primarily for ranking purposes and could lead to penalties. The good news is this is a “if you know you know” situation. If you are not sure what that means there is a good chance you are already doing the right thing because your content is guided by human interaction and your very real experiences that you want to share. If however you are using so many SEO tools to create content that becoming a cyborg is starting to appeal to you, I would strongly suggest taking a step back and taking a “Touch Grass” approach to your content strategy. Slip on your real-world experience and write from the heart. You don’t have to produce The Lord of the Rings or the Magna Carta for each new post, but try to come at it from a perspective that what you write needs to be engaging and influential in a real and authentic way.

A call to action for content with integrity, authenticity, and audience Focus

Google’s Helpfulness update is a call to action for creators to produce content with integrity, authenticity, and a focus on the audience. By aligning with Google’s guidance, content creators can ensure they are contributing positively to the vast pool of online information and standing out in the digital arena.

Helpful Links and resources on Raising the Bar for Content Quality:

Creating helpful, reliable, people-first content https://developers.google.com/search/docs/fundamentals/creating-helpful-content

Google Search Status Dashboard
https://status.search.google.com/products/rGHU1u87FJnkP6W2GwMi/history

Interested in seeing what SEOs are saying about the Helpfulness update on Reddit? Check out this thread started by Matt Diggety:

Thoughts on the Google “Helpful Content” Update
byu/matt_diggity inSEO

Planning a website for a Business Improvement District (BID), City, or Community

Author: Gideon Harrington

Creating a website for a Business Improvement District (BID), city, or district is a significant task that requires careful planning and the right expertise. One common method used to find a website designer is through a Request for Proposals (RFP) system. However, relying solely on an RFP without seeking a subject matter expert can lead to challenges and may not yield the best results. Here are some helpful tips and guidelines on planning a BID, city or community website design or redesign. Keep these in mind as you begin your search for the best city website designer for your project.

Business Improvement District (BID) Website Design for American Cities

The Business Improvement District (BID) has become an invaluable asset in fostering the growth and prosperity of local businesses and communities across American cities. By collaborating with local authorities, BIDs work to create enhanced trading environments that benefit both businesses and the community at large.

At Design Web Local, we understand the critical role that clear and effective communication plays in building the profile of a BID and increasing foot traffic to local businesses. Our expertise in website design for BIDs ensures that all relevant information is easily accessible, helping to connect local business owners with visitors and the community.

What Should a BID or City Website Include?

A BID website serves as a central hub for information and engagement. Key features of a BID website designed by Design Web Local may include:

  • A comprehensive shop directory
  • An interactive map of the BID area
  • Updates on the latest news and events
  • Live feeds of social media activity
  • Video libraries showcasing events, activities, and promotions
  • A newsletter signup feature
  • A responsive website design for optimal viewing on all devices
  • Live chat support for instant visitor assistance
Download City Website Planner Outline

Essential Elements for a BID, City, or District Website

When designing a website for a BID, city, or district, there are several key elements to consider:

  1. Clear Navigation: Ensure that the website has a user-friendly navigation structure, making it easy for visitors to find the information they need.
  2. Interactive Maps: Include interactive maps that highlight key areas, businesses, and attractions within the district.
  3. Event Calendar: Provide a comprehensive event calendar that showcases upcoming events, meetings, and community activities.
  4. Business Directory: Create a directory of businesses within the district, categorized for easy searchability.
  5. News and Updates: Have a section for news and updates to keep the community informed about the latest developments.
  6. Contact Information: Clearly display contact information for the BID office and other key contacts.
  7. Mobile Responsiveness: Ensure that the website is mobile-friendly, as many users will access it from their smartphones.
  8. Social Media Integration: Integrate social media feeds and provide links to the BID’s social media profiles.
  9. Accessibility: Make sure the website is accessible to individuals with disabilities, adhering to ADA compliance standards.
  10. Search Engine Optimization (SEO): Optimize the website for search engines to increase visibility and attract more visitors.

By finding the right subject matter expert and considering these essential elements, you can create a website that effectively serves the needs of your BID, city, or district, and fosters a strong sense of community and engagement.

Comprehensive Features for Government, City and Municipal Websites

Our innovative content management system is meticulously crafted to cater to the unique needs of local governments, ensuring seamless communication and efficient service delivery to communities. We offer an extensive array of features, including detailed agendas, dynamic calendars, up-to-date news sections, and comprehensive facility listings, all designed to create a user-friendly experience for both residents and government staff.

Beyond these fundamental elements, our platform is capable of integrating custom interactive maps, providing a visual and interactive layer to your community’s resources and points of interest. Whether it’s art installations, public facilities, or event locations, our maps ensure that residents and visitors alike can easily navigate and connect with the city.

Our city-centered website system boasts compatibility with a variety of GIS services and integrable services, ensuring that you can sync with platforms such as Google and Waze for real-time updates and navigational assistance. We also offer integration with KPI data and spreadsheets, allowing for a comprehensive overview and analysis of city metrics and performance indicators.

Our team of experienced community content management designers are not just about finding ways to present information; we are about enhancing the way local governments interact with their communities, providing a centralized hub for all necessary resources and services. With our website platform, you can ensure that your community stays connected, informed, and engaged, fostering a stronger sense of community and streamlined government operations.

What is a Business Improvement District, and why does it need a website?

Much like a city unto itself, a Business Improvement District is a collaborative effort between local businesses and authorities to enhance the local trading environment. Through a ballot process, local businesses agree to contribute to a levy, which is then used to fund projects and services that benefit the local area. These improvements can range from enhanced safety and security measures to environmental enhancements and more. Having a website allows you to clearly communicate not only important community information but also highlight all the services and benefits you bring to your members.

The Pitfalls of RFPs Without Expert Guidance

An RFP system allows organizations to solicit bids from various vendors for a project. While this can be an effective way to gather a range of proposals, it has its limitations, especially when it comes to specialized projects like website design for a BID or city. Without the input of a subject matter expert, the RFP may lack the necessary details and criteria to attract the right vendors. Additionally, evaluators may not have the expertise to assess the proposals accurately, leading to a suboptimal choice.

Finding a Subject Matter Expert in BID Website Design

To ensure the success of your website project, it’s crucial to seek the guidance of a subject matter expert in BID website design. Here are some tips on how to find one:

  1. Industry Associations: Look for associations related to urban development, city planning, or business improvement districts. They often have directories of experts or can provide recommendations.
  2. Online Communities: Join online forums and communities where professionals in BID management and urban development discuss best practices and share recommendations.
  3. Portfolio Review: Look for website design agencies with a strong portfolio in BID or city websites. Review their past work to assess their expertise.
  4. Ask for Referrals: Reach out to other BIDs, cities, or districts that have recently undergone a website redesign and ask for referrals.
  5. Check Credentials: Ensure that the expert or agency has the necessary credentials and experience in working with BIDs, cities, or districts.

Reliable Website Design for Governments and Community

With Design Web Local, you can trust that your website will be a reliable resource for residents, businesses, and visitors alike. Our team of experts will work with you to create a website that reflects the spirit of your community, ensuring that all content is up-to-date, accessible, and engaging. Our Websites are easy to manage on your own and affordable to have updated by our team.

Your Municipal Website Design: Delivering a Positive User Experience

At Design Web Local, we specialize in creating websites that serve the unique needs of local municipal communications and tourism marketing. Our goal is to ensure that your website is not only accessible to all residents but also provides them with the tools and information they need to engage with their community.

Why Choose Design Web Local for Your BID or City Website Design?

Our expertise in local municipal communications and tourism marketing uniquely positions us to understand the specific needs of BIDs, cities, and districts. We are committed to creating websites that not only look great but also serve as valuable tools for community engagement and growth.

Contact Design Web Local today to start the journey towards a more connected and engaged community through a beautifully designed and functional BID website

What Emerging IoT Trends Should Businesses Pay Attention To?

Author: Eleanor Hecks

You must pay attention to the latest innovations coming to the Internet of Things. IoT devices complement many other advanced technologies, so people are starting to combine them. These emerging IoT trends stand to revolutionize how businesses use the technology.

How Are IoT Trends Evolving Technology?

Emerging IoT trends are evolving technology into something entirely new. It combines with the most advanced, popular innovations to create something never before seen. The IoT as you know it may soon change forever.

In 2022, IoT startups secured the highest amount of funding they had received since 2012. They collected an average of nearly $16 million, a 30% increase from 2021. People saw the emerging trends of 2023 and decided they needed to be a part of the technological innovation.

The market for IoT devices dipped over 20% in 2022. However, they still secured incredibly high funding because investors believed the upcoming trends would revolutionize the technology. How much money they receive gives businesses a direct insight into its future. In this case, it is a clear indication of success.

What Are the Emerging IoT Trends?

The emerging IoT trends offer new takes on traditional devices. While some incorporate other well-known technologies, others create something entirely new.

  1. Automation

Many emerging trends combine IoT devices with other advanced technologies. Automation has been a massive success for many businesses and is among the most popular. Although it has existed for a few years, it is only starting to pick up speed.

Many companies use IoT in robotic automation. For example, FedEx has used it for five years to organize and distribute mail, replacing traditional carriers. Most businesses rely partially on e-commerce sales, so they would benefit from technology that can package, label and ship products.

Even if you do not ship items to customers, you should pay attention to this trend because it has many real-world uses. No matter your industry, you can automate some of your responsibilities with IoT devices. It could streamline your processes, increasing accuracy and profit.

  1. Artificial Internet of Things

Artificial intelligence in IoT — what people call AIoT — is one of the latest IoT trends. It combines artificial intelligence with traditional IoT technology. However, the extent of its presence differs depending on the device’s purpose.

Incorporating AI into IoT allows businesses to rapidly analyze data, make accurate predictions and run things smoothly. The simplest form of AIoT uses an algorithm to process information, while the more advanced version makes the devices operate independently.

Much of the buzz around it comes from the potential for peer-to-peer communication where each IoT device interacts with others. They already have a constant connection to the internet, so establishing one between a group of them is a minor leap.

  1. Asset Tracking

A business owner is no stranger to supply chain delays and surprises, considering everything from a bad storm to a foreign conflict can disrupt things. IoT asset tracking can give immediate updates on an item’s location.

You can use remote IoT tracking to find packages in real time, no matter where you are. It improves traceability, helping you reduce losses. All you have to do is put a device on a pallet to keep track of its whereabouts the entire time it is in transit.

On top of tracking where products are, IoT asset tracking can tell you if they break in transit. The sensors can detect minor changes and alert you to potential damage. This technology can even improve your brand’s reputation since you can resolve the issue before your customer receives a defective item.

  1. Digital Twins

A digital twin is a virtual copy of a physical object. Basically, it is an advanced version of traditional simulations. You use IoT sensors to map whatever item you want to visualize to monitor it in real time or simulate it after a change.

A digital twin can handle thousands of variables simultaneously, so you can use it for complex situations. For example, you could simulate how your new packaging design will function. You can use a digital twin instead of repeatedly building and testing prototypes.

It is also helpful for visualization. A digital twin can help you if you want to keep track of something remotely. Since it is a replica of the item in a digital format, you can monitor it even if you are not close to it. If something on the actual object begins to malfunction, you can consult the copy to understand how to troubleshoot things.

  1. New Regulations

Regulations have begun to appear because of the rapid appearance of new IoT trends. Businesses should be aware of each new law to protect themselves as they adopt the technology. Regulatory bodies want to set ground rules as more industries use it.

For instance, the European Commission accepted a data protection act in 2023. In the United States, the Federal Communications Commission proposed mandatory cybersecurity labels for IoT devices in the same year.

What Can Businesses Do to Prepare?

Businesses can analyze their needs to prepare for upcoming IoT trends. Once they identify where to use the technology, they can figure out how to implement it. While AIoT may be the best choice for one company, automation may be vital for another, depending on their individual needs.

Whatever they choose, it is a good idea to act now since the technology is only getting bigger. In 2023, the amount of IoT devices reached 15.14 billion globally. Experts expect the number will continue to rise and reach nearly 29.5 billion as early as 2030. They can take advantage of the growth if they prepare for it.

Follow the Trends

Businesses can benefit from paying attention to emerging IoT trends revolutionizing technology. You could use it to automate your e-commerce packaging, test new product prototypes digitally or predict supply chain delays. Ultimately, it could improve your company’s operations and elevate your digital processes.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

Next-Level Campaigns: How AI Supercharges Customer Acquisition and Retention

Author: Sean H.

Customer acquisition and retention are necessary for businesses to succeed. Acquiring new customers allows companies to grow, but they must also retain them to guarantee brand loyalty and sustainable profitability.

Consumers are constantly shifting their preferences and behaviors, making it challenging for companies to reach target audiences with effective campaigns. However, with artificial intelligence (AI) by your side and the right data, you can better understand, attract and retain your customer base.

A Brief Overview of How AI Works

AI helps marketers by analyzing large amounts of data in a shorter time. Companies have always used data to learn about their customers. Yet, before AI came into the picture, businesses used traditional marketing methods that often relied on broader information.

Today, the global AI market comes to $142.3 billion, and companies use it to identify specific customer behaviors, preferences and patterns. Marketers create more targeted and personalized campaigns using algorithms to sift through data sources like website visits, social media interactions and purchase histories.

This information provides a deep view of customers’ habits and what they like. With these insights, businesses craft messages and offers that resonate directly with individual users. As a result, potential customers are more likely to engage because those messages capture their attention.

Essentially, AI eliminates much guesswork and ensures you use your resources efficiently to reach the right audience on time.

Personalized Marketing Messages and Recommendations

AI takes personalization to a whole new level by understanding each customer. One way it personalizes marketing is through product recommendations.

For instance, when users visit an e-commerce site, AI analyzes their browsing behavior, past purchases and abandoned carts. It uses this information to suggest products they are likely to buy. However, this method requires more than showing relevant products — it also needs you to present them at the right moment in the user’s journey.

Email marketing has also benefited from AI’s personalization capabilities. Instead of sending generic newsletters, companies can now send emails that provide specific solutions to their customers’ needs. From subject lines that capture attention to content that addresses their interests, AI ensures every email feels individually crafted.

In social media advertising, AI looks at users’ interactions, likes, shares and comments to display ads that relate to their interests and values. It ensures each message caters to the individual to increase engagement and customer interest.

Optimizes Ad Campaigns

Optimizing an ad campaign has become highly sophisticated with the integration of AI. AI assists businesses in ensuring their advertising efforts are on point through various techniques:

  • Dynamic pricing: AI analyzes real-time market demand, competitor pricing and other factors to adjust ad bids automatically. This analysis ensures companies get the best value for their ad spend while maximizing visibility.
  • Audience segmentation: Instead of broad demographic groups, AI creates micro-segments based on behaviors and past interactions. This allows for highly targeted ad campaigns that cater to specific audiences.
  • A/B testing at scale: While traditional A/B testing compares two versions of an ad, AI can test multiple variations simultaneously. It analyzes which elements — like headlines, images or calls-to-action — perform the best.
  • Predictive analysis: AI forecasts how likely a particular ad is to convert based on historical data and user behavior. This predictive insight allows businesses to allocate their budgets better — pushing resources toward advertisements likely to yield higher results.
  • Multichannel optimization: AI focuses on more than one platform by evaluating the performance of ads across various channels — from social media to search engines.
  • Real-time adjustments: Market conditions and user behaviors can change rapidly. Therefore, AI-driven platforms become useful as they react in real time to tweak campaigns to adjust to these changes.

Predicts Customer Needs

AI may be able to capture data and analyze it for campaigns. However, the interesting part is that it can predict future trends by analyzing past behaviors. With its predictive capabilities, you can address customer needs before they arise.

AI achieves this by looking for patterns in your customer data. These could be things your customers have purchased or time spent on particular pages. From there, AI determines what a customer is interested in or might look for in the future.

For example, a customer who checks out athletic gear often may be interested in a new sportswear line. The company can then use this information to promote the products, instantly saving time and money from studying customers’ preferences and behaviors.

Beyond looking at individual behaviors, AI also analyzes global trends. By examining broader market patterns and predicting upcoming trends with AI, your business can always be a step ahead in its offerings.

Automates Customer Communication

Effective communication is crucial in establishing and maintaining customer relationships. Communication helps customers get answers to their questions, build trust with a brand and solve problems. However, low-priority communications often take up much of your customer support team’s time.

When AI automates simple requests, customer support can better care for customers with larger issues. For example, AI could help customers find what they want on the business’s website. Hubspot found that 78% of customer support agents use AI and automation because they say it lets them spend their time on more important aspects of their role.

One of the most popular ways companies do this is through chatbots. These tools handle numerous customer inquiries in real time, providing instant answers and solutions. AI chatbots can understand and respond to user queries. The interaction feels smooth and natural, and more customers are satisfied with the help they receive.

Using AI Marketing for Customer Acquisition and Retention

AI has certainly changed the way marketers reach and retain new customers. Whether it is through personalized messaging or product recommendations, businesses witnessed the power behind it to engage with customers in previously unimaginable ways. Pinpoint some areas where you could use AI in your business and start taking customer acquisition to another level today.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

Why Incorporating Community Service Is Vital for Modern Web Businesses

Author: Eleanor Hecks

What does community service look like for modern web-based businesses? Unlike traditional mom-and-pop shops with personal customer relationships, a digital company may have various clients.

Figuring out the ins and outs of giving back to customers requires more legwork but can still help your company develop strong interpersonal relationships with clients. Laying the groundwork gives you a competitive advantage and establishes your organization as one that cares.

1. Build Strong Connections

The Edelman Trust Barometer 2023 showed a rising need for increased trust between consumers and brands. Approximately 71% of people feel being able to rely on a company to be honest is more important today than in the past.

Giving back to the world shows you care about more than just a profit. It is much more likely to instill good feelings in people than if you ignore social causes or needs. You create strong emotional ties when you make a difference in someone’s life.

2. Show You’re an Authority in Your Field

According to research, family-owned enterprises provide employment opportunities for 63% of the workforce in the United States. Hundreds of thousands of businesses emerge each year, making it increasingly challenging to find success.

How can you show you’re an authority in your field and gain customers’ confidence? Giving back to others shows you know what you’re doing and are making a profit. Give a percentage of revenue to philanthropic efforts.

Consumers who believe in the same cause will consider you when they need something you sell. An example of this type of buy-one, give-one mentality can be seen in the model of TOMS shoes. When you buy shoes, it donates a pair.

3. Create a Positive Impression of Your Company

Community service can also improve your image and help you develop a positive reputation. If you’re doing damage control from past mistakes or a catastrophe, finding ways to give back can help repair your reputation.

Remember why you started your company and the big dreams you had. What is your brand image and how do others see you? For example, are you an avid golfer? You may have started your company to serve a need such as help with putting skills. One idea is to offer free training to golfers on an aspect of their game. You could also give back to a charity for youth by hosting an event where profits go to a specific organization.

Embrace whatever cause matters most to you, whether saving the environment, protecting endangered species or helping homeless veterans. Whatever movement you participate in, post to your social media account and share how you’re giving back with your followers.

4. Keep Employees Thriving

According to the United States Bureau of Labor Statistics, the quit rate for June 2023 was 2.4%, which was nearly 4 million workers. Although competition to retain people might vary depending on where you live, you still want to keep your employees engaged and thriving.

Your employees often promote your business and its activities. They take pride in their workplace and eagerly spread the word to others. Identifying your strengths simplifies determining when and how you should give back. By working together, everyone can contribute to cultivating a company culture.

Regardless of how much the labor shortage impacts your company, you want to train and keep top workers. Investing in things they care about is a great way to retain talent.

5. Teach Customers to Be Loyal to Your Brand

Serving the online community means your company name is repeatedly mentioned in the same circles. Your target audience might see you donated to a cause they are passionate about. You may have participated in a local project and it made an impact or spurred more giving to a global cause.

They may perceive their friends buy the same product, creating an online connection. In fact, 22% of consumers say a strong sense of community is a big reason for brand loyalty. However, it goes deeper than just feeling seen and heard. Someone has to hear your name repeatedly before remembering it in the first place.

Building brand recognition takes a plan and consistent delivery. Look for ways to get the word out. However, the reason you participate in an event or offer a service should be because you care.

Even if you gain zero new customers from giving back, you should still do it because it matters. Approaching charity work with a positive attitude will likely get fresh eyes on your products and revenue from the effort.

6. Get Your Customers Like No One Else Does

Understanding the emotions and passions that drive your audience means you’re much more likely to make an emotional connection. Engaging in community service lets you connect with your customers on their level and gain insights into their priorities. Take the time to inquire about the organizations they hold dear and would appreciate your support for. Additionally, explore ways you can assist them or their loved ones.

For example, some of your customers may have vision limitations. You can find out what makes it easier for them to browse your pages and fix it. You can then offer a community service by featuring workshops for other companies and explaining what you changed and how they can repeat your efforts.

Start on Community Service Today

The best way to ramp up community service for your modern web business is to map out how you’d like to give back and start with the top ones. Allow your employees some input, try various ideas and ask customers what they think about new programs. Focus on improving your efforts over time and offering a service to make the world a better place rather than what you can get out of it as a company.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

The Art of Meeting Project Deadlines: Essential Practices for On-Time Delivery

Author: Eleanor Hecks

One of the most challenging aspects of running a successful company is meeting project deadlines. With multiple players on a project and clients throwing new due dates at you, developing strong practices for on-time delivery is difficult at best.

Meeting due dates is crucial to the growth and success of your business. You will build trust with clients so they turn to you for future projects. When you are more productive, you will also get more work done and be able to take on new clients.

Fortunately, making a few changes to how you approach projects can make all the difference. Here are the top ways of meeting project deadlines on time.

1. Get Input From Staff

Gartner reports 82% of employees want their organizations to understand them as a person, but only 45% feel their employer tries. Before embarking on any big process changes or productivity improvements, gather everyone together.

Ask workers for ideas to improve time management. Most of them probably already have hacks they use and everyone can learn from one another. Also, ask for feedback for project managers on the things that might need improvement when it comes to dispersing work and setting deadlines.

2. Set the Foundation

Come up with a template you can utilize that defines the scope of the project and the end objective. Knowing the typical milestones for projects of a similar type enables you to streamline the process of setting up the job.

You can use tools such as online project management to make the process easier and save other workflows. With a plug-and-play type system, you simply add in the specific details for the exact project of the moment.

3. Use a Paper Planner

When you are first laying out your projects, put everything on paper. You never know when third-party software might go down. With a paper copy, you can pull out the original notes and keep moving forward until systems come back online.

Studies also show writing things out in hard copy improves retention. People will not have to continually refer to online notes if they better remember the next task. Although it is an extra step to mark off completed work and change things along the way, it is minimal compared to the headache you might have if a digital copy gets hacked or the server goes down.

4. Be Smart About Project Deadlines

It is tempting to make deadlines extremely tight to encourage staff to strive for better productivity. However, the stress of meeting impossible due dates could have the opposite effect and cause people to feel like failures.

Consider what a reasonable deadline is and how difficult the task might be. Something simple — such as emailing the client — might only need a few minutes to complete. On the other hand, creating a style guide is much more intensive and requires multiple hours of work that often must be broken down to avoid burnout.

5. Assign Tasks to the Right People

The creation of a website or app should go to your best web developer staff members. If you begin assigning tasks and realize you do not have enough people to complete highly technical or skilled work, you will need to hire someone or allow time for other team members to train.

Look at what is time sensitive and push those jobs to the people you know meet deadlines without fail. At the same time, get those workers to mentor others who might not be as adept at finishing tasks when they should.

Although meeting deadlines and working productively are important, your employees are learning from each project. Factor in time for education and building new skills so each project becomes a bit more efficient.

6. Rate Tasks by Priority

For any project, some tasks are more crucial than others. If the marketing department is waiting on a graphic design, they cannot schedule advertisements.

Look at which elements impact other elements when choosing the priority of tasks. Then, rank the most vital things so the team knows they should complete them first. Make it a daily habit to organize things a second time as milestones change and different variables enter the picture.

7. Conduct Frequent Progress Checks

As the project progresses, take the time to see if you are meeting major milestones and what deadlines might fall behind. If you are having a hard time coordinating everything or need a professional set of eyes on a job, hire one of the estimated 781,400 project management specialists in the U.S. You might want to get their input on how well your plan is working and any tweaks that would make the process more efficient.

8. Say No

It is common for clients to throw a bunch of new tasks or widen the scope of a project after you begin. You have to learn how to manage such requests without overwhelming your staff or not meeting crucial deadlines.

You do not want to tell a customer no constantly. However, sometimes you must explain why something is outside the original agreement, and additions will require more time and resources.

Deliver Quality Projects on Time

Clients expect you to meet specific deadlines but keep the lines of communication open and assure them you understand what they want from the experience. Setting goals before you begin a project helps keep things on track. If you run into problems, go back to the objective and strategize. When you focus on the project as a whole and then break it down, you will be better able to manage project deadlines and keep your clients happy.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

How Do Businesses Create Unforgettable Experiences that Span the Entire Buyer’s Journey?

Author: Eleanor Hecks

Today’s savvy consumers look for more than just price or quality in the products they buy. Shoppers also want a positive and engaging user experience (UX) that spans the entire buyer’s journey and beyond.

It’s natural to focus on finding new leads and getting them to make a purchase, but there are many steps before, during and after the sale that can impact how the user feels about your brand. The goal is to engage with them in a way that leaves them walking away with such a positive impression that they tell everyone they know and sing your praises via reviews and social media posts.

How can you improve the buyer’s journey and turn browsers into loyal customers and current clients into raving fans?

1. Know the Phases of the Buyer’s Journey

Before you can create an amazing experience, you must fully understand the path a consumer walks before they buy. In general, there are three phases to the process.

  1. Awareness
  2. Consideration
  3. Decision

Within each of those phases are various touch points to focus on if you wish to create a memorable encounter. Walk through the sales funnel as though you are a user at each phase. Does anything make you want to leave the site? Is there anything unclear or that could be easier to use?

2. Get Personal

It’s particularly crucial during the awareness phase to create content that speaks to the audience. Create buyer personas based on pain points the user has that drives them to you for a solution.

Once you understand your audience’s demographics, you can address the emotions behind each pain point. Create content that relieves fears, makes them laugh or helps them overcome the issue at hand.

Videos are one tool to engage new users and begin to move them from the awareness to the consideration phase. You must first teach them about what you do and why it would help them.

3. Improve Checkout

Zippia reports that the average shopping cart abandonment rate is 69.82% across all industries. Anything you can do to improve checkout will improve your revenue.

Users entering your checkout process are likely already in the decision stage and ready to make a purchase. Prevent any reasons to bounce away. Test the system, retest it and simplify things until closing the sale is as natural as clicking a single link.

Add features such as a one-click checkout and integrate with third-party payment providers like PayPal and Google so information is already stored and the user doesn’t have to think before hitting the checkout button.

4. Onboard New Visitors

Many experts now recommend taking a total experience (TX) approach with users. With TX, you have to look at every tiny detail. The way the colors on the page impact users emotionally may seem minor but can make a difference in the way the audience perceives your brand.

Take the time to welcome new visitors and teach them how to use your website or software. Break things down until even a small child could understand the next step and why to take it. Ensure call to action (CTA) buttons are easy to spot and the result is clear.

Don’t forget how many mobile interactions there are, as the numbers increase annually. Many shoppers may visit your site from smartphones, tablets and other devices.

5. Create Interactive Experiences

When the buyer’s journey reaches the consideration stage, focus on creating content that draws the user in and engages them. You might add a flip card, where you ask a question and the user clicks on the card for the answer about your product or service.

You might also host a webinar, offer online product demonstrations or tap into the power of augmented reality (AR). Ikea takes AR and adds it to their app for an immersive experience that sells furniture. The user points their cell phone at the room and plops the item into place. Instantly, they can consider how it looks and if it is the right item for their needs.

People move very quickly from consideration to decision when you give them the tools to do so.

6. Build Customer Loyalty

CX is a roughly $641 billion industry and growing. Companies are starting to understand why the steps a buyer goes through to become a customer are so crucial to building a loyal fan base.

One thing you can do to better understand your customers and create positive associations with your brand is to build a customer journey map. A map is something you should build as you walk through your site or shopping experience. Write down every touchpoint.

Next, ask if each interaction is all it can be or you should ramp things up. If something isn’t working, change it. Talk to customers and find out what they love and dislike about their experience.

7. Improve Multichannel Communication

Have you ever gone online and engaged a chatbot to fix an issue with a product or service? Perhaps you phoned and explained the issue only to be transferred and have to explain it all over again.

If you want to make a good impression on the buyer, you have to lessen their frustration when something does go wrong or they have a question. The best way to improve your customer service is by integrating all customer service channels into a single database.

Let’s say John went into the chatbot and tried to troubleshoot his new flashlight. Unfortunately, no live agents were available, and the bot couldn’t help, so the system asked him to phone.

John makes the call but has to explain the entire issue once again. The agent he reached isn’t in technical support and apologizes and transfers him to the correct department. Once there, guess what happens? John has to explain the entire problem yet again and hope this person can help him.

If you’re frustrating your customers like this, stop now. Train agents to look up the chain of communication and already know what the problem is so they can hit the ground running. “Hello John, I see that you tried to resolve this with our online live chat but were asked to phone in. Your new flashlight you just bought isn’t turning on and you want to know if you should return it. Is that correct?”

John is now less frustrated and you’ve improved the CX for him, making his experience unforgettable in a positive way.

Follow Up for the Best CX Imaginable

Creating an unforgettable experience happens when you stand out from the competition. You must show customers you care about them as individuals and give them a reason to trust you with their hard-earned dollars.

Following up after you have their money is one of the top ways to signal you care about more than just profit. You want them to be happy with their purchase and trust you in the future. Send an email checking on them and make sure they’re completely satisfied. Most will ignore the email, but a few might reach out for help or with a complaint. If they do, you now have the opportunity to solve the problem and secure your reputation with them.

With a little added effort during each part of the buyer’s journey, you’ll wind up with a skew of loyal fans who tell others how amazing you and your products are.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

The Key to Reaching Boomers to Gen Z through Multigenerational Marketing

Author: Eleanor Hecks

Marketing to acquire new customers can be a challenging task for any business. You have to know who your target audience is, what makes them tick and how your products or services can make a difference in their lives. Yet, when you add multiple generations into the mix of your marketing strategy, this can be a huge undertaking. A mass appeal to different ages requires careful planning, the right resources and a thorough understanding of each group.

Before diving into multigenerational marketing head-on, you will need a powerful strategy to ensure you are keeping all generations within reach. From baby boomers to Gen Z, here is how you can deepen your market penetration and broaden your customer base.

Defining Multigenerational Marketing

You likely already know that marketing requires more than a one-size-fits-all approach. Even if you are only selling one offer, you must adjust your content and advertising to attract different audiences through multigenerational marketing.

Multigenerational marketing is defined as the practice of communicating and promoting products or services to multiple age groups simultaneously. This marketing approach uses segmentation to include each demographic by acknowledging their unique needs, values and experiences.

Many businesses implement multigenerational marketing because it allows them to interact with a wider audience, cultivate more relationships and gain valuable insights. Additionally, it promotes inclusivity and diversity, which is helpful in enhancing brand appeal across each age group. When done right, your marketing team can set your business apart from the competition and create more opportunities for high conversions.

Who Is Each Generation?

To implement multigenerational marketing successfully, you must understand each demographic so you can devise a personalized marketing strategy to increase reach. Here is an overview of what the different generations are like:

Baby Boomers

The boomer generation was born between 1946-1964, making up 20.58% of the U.S. population. Baby boomers are the generation that grew up during the era of the white picket fence and significant technological advancements. They are often described as hardworking, resourceful and conservative.

When it comes to their consumer behavior, boomers value quality and are brand loyal. They are not as digitally native as their younger counterparts, which means traditional marketing methods work best. They prefer face-to-face communication, sales pitches and testimonials. Direct mail campaigns and videos with captions also work well for this audience.

Despite their slow adoption of technology, they still use the internet and shop online. They appreciate more detailed information, so clear and concise copy is key. This generation also has significant spending power but does not make decisions lightly, so building trust will also be worth your time.

Gen X

Generation X, born between 1965 and 1980, is often considered the “middle child” between baby boomers and millennials. This generation is autonomous and self-sufficient, having grown up in an era of two-income families.

Gen Xers are tech-savvy and adaptable, bridging the gap between digital and traditional media. They tend to be skeptical consumers who take time to research and read reviews before making a purchase decision. Additionally, Gen X appreciates email for communication and is more receptive to a high frequency of newsletters. Therefore, sending many emails over a period of time is fine for them.

They prefer transparency and straightforward marketing messages, but also enjoy personalized offers that cater to their interests. Values like stability and security are key to gaining their trust.

Millennials

Millennials were born between 1981 and 1996. This is a group that stands out from their predecessors because they have a unique set of characteristics. Millennials are highly diverse, tech-savvy and socially conscious.

They always feel the need to be constantly connected to social media and the internet, making them highly comfortable with technology and digital communication. However, that does not mean they like brands bombarding them with messages. Instead, they prefer slow and steady.

Additionally, millennials are driven by experiences and are constantly looking for ways to engage with others and share content on social media. They desire personalization and social impact, so they are more likely to support brands that share these same values.

Their purchase decisions often extend beyond the product itself, considering the brand’s reputation and ethical standards. Therefore, engaging with millennials means recognizing these attributes and what they believe in the most.

Gen Z

Generation Z, born from the mid-1990s to the early 2010s, makes up 40% of consumers in the U.S. This is a tech-savvy generation. Growing up in a digital era, Gen Zers are largely influenced by their continuous online presence. They are often guided by trends spotted on social media platforms like TikTok, Instagram and YouTube, and they have shorter attention spans than any other generation.

However, Gen Z places high importance on authenticity, social causes and inclusivity, making them likely to patronize brands that reflect these values. This generation also values speed and convenience, making them more likely to shop for products or services with one-click purchasing on their mobile devices.

They are quick to dislike messaging or advertising that disrupts their online experience and have a tight-knit relationship with technology that shapes their purchasing habits.

Tactics for Marketing to Each Generation

Here are some of the best marketing tactics for each generation:

  • Baby boomers: Prioritize traditional media channels like TV, radio and print, along with Facebook. Focus on providing specific details about your offerings and prioritize excellent customer service. Emphasize quality and cater to their price-conscious side.
  • Gen X: Utilize a mix of digital and traditional marketing channels. Adopt straightforward, honest marketing messages to appeal to their skeptical nature. Highlight the practicality and value-for-money aspects of the product.
  • Millennials: Leverage digital and social media platforms. Showcase social responsibility and ethical business practices. Provide personalized experiences and engage in two-way communication.
  • Gen Z: Prioritize mobile-friendly, quick and highly visual content. Avoid using “Gen Z” language and showcase authenticity instead. Utilize influencers and peer reviews, as Gen Z values opinions from people they trust.

Multigenerational Marketing for Success

Multigenerational marketing can be an effective way to reach a wide audience across various age demographics. However, it takes hard work and thorough research to understand each of their characteristics and what they value most.

Be sure to tailor your messaging to each generation. Personalization goes a long way in maintaining relevance, increasing engagement and building long-standing relationships.

Unlock the Power of Data with Effective Analytics Management

Author: Gideon Harrington

Unlock the Power of Data with Analytics Management

Harnessing Actionable Insights for Improved Performance

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The Value of Analytics Management

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Analytics management provides a deep understanding of user behavior and engagement on your website. You can gain valuable insights into how visitors interact with your site by tracking key performance metrics and conversion rates. This information allows you to identify areas for improvement, capitalize on growth opportunities, and enhance the overall user experience. With data at your fingertips, you can make informed decisions that align with your business goals and drive success.

Our Expert Analytics Management Services

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Analytics management is the key to unlocking hidden opportunities for growth and optimization. By harnessing the power of data, you can maximize conversion rates, improve user experience, and track the effectiveness of your marketing campaigns. With actionable insights at your disposal, you can make informed decisions that drive business success. Stay ahead of the curve and leverage the power of analytics management to propel your website’s performance to new heights.

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This Type of Leader Is Necessary at a Growing Digital Marketing Agency

Author: Eleanor Hecks

With the world being highly interconnected, the marketing field is shifting at lightning speed. Each change brings fresh opportunities and new challenges. This makes digital marketing ever so vibrant, as it is constantly evolving. However, handling these shifts and leading a digital marketing agency to growth is no small feat — it calls for effective leadership.

Yet, with various types of leadership in the digital marketing space, there is one that champions the rest. This type of leader possesses a unique blend of foresight, adaptability and innovative thinking to guide a digital marketing agency towards success. If you are part of this fast-paced industry or aspire to be, you will know the truth in this — the right kind of leadership can turn challenges into stepping stones for growth.

The Unique Challenges of a Growing Digital Marketing Agency

Running a growing digital marketing agency comes with unique challenges. The rapid pace of change and evolution is the most prominent among them. Each day, new technologies, platforms and digital marketing strategies emerge. Algorithms update, consumer behavior shifts and marketing trends evolve at warp speed. As a leader, you must stay ahead of these changes, adapt quickly and ensure your team is well-equipped to navigate this changing landscape.

With this pace of change is the constant necessity for innovation and creativity. In the digital marketing space, there is no place for complacency. In fact, at least 50% of marketing agencies strongly agree creativity is essential to long-term growth. Therefore, it is always in your best interest to create continually and execute cutting-edge campaigns that reach your client’s target audience and resonate with them. Inspiring and fostering creativity among your team members is key to staying ahead.

Additionally, the digital marketing industry is fiercely competitive. Agencies need to build and maintain strong relationships with their clients to achieve growth. This requires a deep understanding of their business goals, proactive communication and consistent delivery of results. As a leader, you must cultivate a client-centric culture within your agency and ensure your team strives to exceed client expectations at every step.

Different Types of Leaders in Digital Marketing

In digital marketing, various leadership styles have been observed, each with strengths and limitations:

  • Transactional leaders: These leaders operate primarily based on routines and performance metrics. They reward or penalize their teams based on predefined targets and benchmarks. While this approach can ensure consistency and discipline, it may stifle creativity, which is vital in digital marketing.
  • Transformational leaders: Transformational leaders inspire and drive change. They are visionaries who motivate their teams to go above and beyond the call of duty. They cultivate an environment of trust, encouraging innovative thinking and embracing new marketing strategies.
  • Servant leaders: Servant leaders put the needs of their team and clients first. They focus on the growth and well-being of their staff, fostering a nurturing environment. This approach can lead to high team morale and superior client service, but it also requires the leader to balance being supportive with driving results.
  • Laissez-faire leaders: These leaders give their teams the autonomy to make decisions. They trust their team’s skills and expertise, offering guidance only when necessary. This leadership style can spur innovation and employee satisfaction. However, it requires a highly motivated and competent team to be effective.

The Ideal Leader for a Growing Digital Marketing Agency

In many respects, an ideal leader for growing a digital marketing agency aligns with the transformational leadership style. These leaders can facilitate continuous change, which is integral to managing the complexities of digital marketing. They motivate others to think more creatively while fostering a work environment that thrives on constant learning and adaptability. Transformational leaders maintain a strong visionary perspective, which aids in keeping the agency at the forefront of digital marketing.

Furthermore, transformational leaders instill purpose and provocation in their teams. They value their employees, promoting a culture that aligns individual goals with the overarching objectives of the agency. This approach ensures the staff remains agile and efficient in the face of industry changes.

A key example of a transformational leader is Neil Patel — a recognized figure in digital marketing. Under his leadership in Neil Patel Digital, he has succeeded in growth and sustainability. Patel is credited for establishing a solid company culture, emphasizing an innovative approach, and encouraging his employees to take risks and think outside the box.

His ability to inspire his team led his company to create groundbreaking marketing strategies and high-profile client wins. Patel’s leadership shows the potential of transformational leadership in driving growth in a digital marketing agency.

Cultivating Yourself Into the Ideal Leader

Becoming the ideal leader in a growing digital marketing agency involves intentional self-development. Here are some strategies to help you cultivate essential qualities:

  • Adaptability: Embrace change as the only constant. Stay updated with industry trends, learn new technologies and encourage your team to do the same. Create a flexible environment where change is an opportunity, not a threat.
  • Empathy: Understand the needs and concerns of your team and clients. Foster open communication and encourage feedback. Show genuine interest in the well-being of your team members, and they are more likely to reciprocate with loyalty and education.
  • Innovation: Encourage new ideas and be willing to take calculated risks. Be a culture where your company celebrates creativity and sees failure as a stepping stone to creation.
  • Continuous learning: Keep shaping yourself into the ideal leader for your digital marketing agency. Attend workshops, webinars, and conferences related to leadership and digital marketing. Reading and educating yourself about new strategies, tools, and industry developments will help you stay on top of your professional development.
  • Feedback and self-evaluation: Regularly assess your performance as a leader. Invite input from your team, reflect on it and make necessary adjustments. This process will help you improve and show your commitment to growth, inspiring other team members to do the same.

Growing as a Transformational Leader

Transformational leadership is the optimal style for a thriving digital marketing business. By inspiring change, fostering innovation and maintaining adaptability, transformational leaders can manage the industry’s challenges well.

As the leader of your agency, your role is pivotal in guiding your team toward growth. Embrace the qualities and cultivate yourself into a transformational leader, as it can be the key to unlocking immense potential in this highly evolving industry.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.