Optimize Your Website To Drive Growth Now

Are you interested in growing your company? You should be. Whether you want to be the next mogul or you simply want to stay in business, growth is the best way to ensure success. And one of your biggest assets when it comes to reaching new customers and clients is your website. Use your online presence to drive customer interaction, sales and contacts. 

Drive New Leads

A traditional website informs readers of the company’s story, services and goals. A growth-driven site does all these things in addition to engaging with visitors to create meaningful interaction. This might mean a live chat, an appointment scheduler, a click-to-call button or an online shopping bag. Plus, growth-driven designers like Design Web Louisville focus on the logical placement of information to strategically guide potential customers toward action. Here are a few common best practices to follow:

  • Place contact information on the top of the page, where customers will expect to find it.
  • Make important, actionable items impossible to miss. “Free download” or “Call us now” should be spelled out in large, bold and easy-to-find buttons.
  • Include testimonials. In the world of online shopping, people are used to making decisions based on reviews, and other consumers’ stories will increase confidence in your services.

Integrate Management Systems

Traditionally, Customer Relationship Management and Enterprise Resource Planning have lived in separate worlds. To encourage growth, these systems need to be tightly integrated to ensure quick turnarounds and accurate data modules. Important sales and budget data can be used by CRM to adjust web design toward sales of certain items, seasonal offerings or current trends. This way, website design can happen constantly to keep up with current data, rather than the site being revamped every two to three years and suffering from obsolete information.

If you aren’t using your website to allow customers to make purchases or pay invoices, you’re missing out on a critical (and easy!) source of possible earnings. A Point of Sale system lets customers submit payments, and a third-party site like Plaid offers a bank account verification API so consumers enjoy a seamless experience while you relax in the knowledge that your transactions are safe and secure.

Look at the Stats

Marketing can be a “throw it at the wall and see what sticks” game, but data has given us a leg up in knowing what works. Once you’ve set up your website to engage with visitors and integrated your systems to collect customer statistics, you can sit back and watch how traffic plays out. You can use data to discover how many clicks on average lead to a sale, how much user attrition your website has, and a host of other data points. Then, as changes are made to the site over time, these data points can be measured against changes for a comprehensive, detailed analysis of your site’s performance. No more shooting in the dark. You might be surprised if you find that adding a third-party authentication service lowered customer attrition by 20%, or that adding a Call to Action increased clickthrough rate by 40%.

Don’t let your website be neglected; it has tremendous potential as a source of advertising and revenue for your business. Your site is an important tool in your belt that can give you real-time data to improve sales and customer engagement. Focus your web design toward growth and see for yourself how much of a difference a little data can make.

Author Bio:

Emma Grace Brown lives her life by her rules; and it works! When she’s not snuggling puppies, Emma promotes female empowerment through her website. Her mission is to help those who live with self-doubt to realize they don’t have to mold themselves to conventionality.

Tips for Creating a Great Website for Your Small Business

Do you run a small business or want to start one? If so, you might be thinking about creating a website to help market your company and increase sales. But before you start building a website, it’s important to make sure you’re not wasting your time and money by creating a site that won’t help you achieve your goals. To create a great website for your business, check out these tips presented by Designweb Louisville.

Tips on Designing Your Site

Designing your website is important. Even if your site gets 10,000 hits per day — if people don’t like the design they won’t come back. A successful business website needs to be clean and uncluttered so visitors can find what they want quickly and easily. Here are some simple steps you can take to design your website successfully:

  • Have clear calls to action (CTA)
  • Use consistent styling and colors
  • Make navigating your website easy
  • Make forms clear and easy to fill in
  • Making it accessible to those with disabilities
  • Provide a search function

Optimizing for Search Engines

The most important secret of all is search engine optimization (SEO), particularly if you’re running an e-commerce site or your business depends on traffic via search engines. Optimizing involves spending some time working out what keywords people are typing into Google to find products like yours, and making sure those keywords are used within your website. Search engines look at these words as signals of relevance, so they’ll send more visitors your way if they pick up on them.

Tracking Your Progress With Analytics

Once you’ve created your website, make sure you’re tracking its progress with analytics. If people aren’t coming back to your site and you don’t know why, then it will be almost impossible to make improvements. Using analytics allows you to focus on results that matter rather than guessing at what those results might be.

User Experience and Customer-Focused Content

A website doesn’t need to be flashy or complicated. In fact, you’ll get more traffic and more conversions if your site is uncomplicated and easy to use. The best way to optimize for user experience is to create customer-focused content: short, powerful descriptions of what you do and how you can help customers. When possible, include examples of work you’ve done so prospects can see your creativity in action.

Different Professionals You Can Hire

The right web development company can develop or redesign a website with branding colors and styles consistent with your identity. They can also ensure your website is fast, secure, and optimized. Finding an expert is as easy as using a good job board. If you need help with marketing your business in Crestwood, KY, there are professionals who can handle everything from content creation to social media management. If you do a search for “average cost freelance web developer,” you’ll find that they cost between $15 and $30 per hour, but you can expect to pay more depending on their skills and experience.

Knowledge is Power

Knowledge is power when creating a great website, and knowing what steps have worked for other small businesses in your industry can help point you in the right direction. Be sure to visit Designweb Louisville for help with business website development.

Author Bio

Eva Benoit specializes in helping professionals with stress and anxiety but welcomes working with people from all walks of life. She works with her clients to discover and explore avenues that will bring them balance, peace, and improved overall well-being that can last a lifetime. 

How to Create Engaging Chatbots in 5 Steps

Chatbots are still an emerging technology that has been somewhat relegated to futurism. However, chatbots are incredibly useful tools that can interact with customers and keep users engaged. Creating effective chatbots is about utilizing the technology available to get as close to customers as you can. 

Thankfully, much of the chatbot technology is open source and available to modify to fit your needs. Chatbots are nowadays part of the ERP software tools and they can be tuned to suit whatever specific needs you may have. To create the best chatbots you can, you must know how to hire an AI engineer that will help you succeed. Although it might seem an easy process, finding a suitable candidate is not always an easy task. 

There are many options when it comes to developing scale chatbots that will be customers forward but they all rely on powerful AI to truly pull off an engaging experience. 

1. Use a pre-built AI program

Luckily, much of the technology required to make an engaging live chat is open source and can be modified to suit whatever needs you may have. AI is specifically required to make real chatbots that are dynamic and engaging. 

Thankfully, there are several AI programs available to choose from that will fit your specific needs so that your team doesn’t go about creating a chatbot in the hardest way possible. 

2. Start building a decision tree

A decision tree provides a model for your chatbot. When a customer opts-in or out of a certain action, they are led down a different branch of the decision tree.

Creating engaging decision trees is about coming to the chatbot from an outsider’s perspective to gain an objective understanding of the chatbot and its limitations. 

Gaining an understanding of the chatbot requires that you can mimic a real conversation if only to a limited degree. A chatbot’s ability to convince the user of its success is defined by whether or not it can simulate a conversation at all. For example, chatbots are very often found in financial services CRM tools to ensure the clients’ needs are understood and met. 

3. Simulate a real conversation

Creating a convincing copy can be one of the hardest aspects of crafting an immersive and engaging customer service chatbot. But, it’s essential to test and tweak the copy to sound inviting and on-brand.

Simulating real conversation is the only way for the chatbot to gain a full understanding of how to interact with the customer and how the chatbot handles decisions, something very helpful when it comes to UEBA tools as well. 

Testing the chatbot repeatedly by holding conversations like a customer would be the best way to prepare a chatbot for real-world use.

4. Gather feedback

Gathering honest feedback is an essential part of the development process. However, gaining great feedback requires that you test the chatbot against the consumer base and the internal development team. 

Getting great feedback works only if you apply it but the changes should not run counter to the goal of the chatbot. Some innovations and changes can take a chatbot to the next level.

5. Tweak your logic and automation

Only by testing the bot outside of the internal team will you truly be able to understand its limitations and the boundaries of its functionality. Every engaging chatbot is built with the customer first in mind and is obsessed with creating a convincing experience that users will always remember. 

Simulating a real interaction requires not only great copy, but you need to make sure that your decision trees, customer options, and integrated functionalities are all working together and playing nice. This requires testing and possibly messing around with a few APIs; although you may want to enlist an automation engineer or technical marketer to help you smooth the rough edges of your chatbot.

Choosing the right AI depends on the disposable resources allotted to such an endeavor and the boundaries of functionality for the app specifically. Using a prebuilt AI program is recommended but which one you choose will be up to you as long as it is powerful and capable of imitating a true interaction. 

Once a foundation is made then you will want to create branching decision trees that are complex and robust enough to answer any questions or requests that a user might have. 

However, building an engaging and complex chatbot requires that users outside of the team must test it as well. If your marketing team has been performing well then you will undoubtedly have a fanbase with which you test the chatbot.

Does Your Landing Page Catch Your Audience’s Attention?

Landing pages are one of the most important elements of any marketing campaign. The campaign only converts customers if the landing page can grab their attention and convince them to move forward in their buying journey.

Designing a landing page to catch the attention of your audience will help make sure your marketing campaigns end well — and that the effort you put into your PPC ads, content and other forms of marketing will pay off.

Here’s how to know if your landing page is catching your audience’s attention — and simple strategies for designing landing pages that are impossible to ignore.

Metrics for Tracking Attention

If your current campaign isn’t going as well as you think it should be, you can use landing page metrics to tell if your landing pages are catching your audience’s attention.

These are some of the most useful metrics for measuring how attention-grabbing your landing pages are:

  • Views: How many people total visited your landing page.
  • Goal Completions/Conversions and Conversion Rate: How many visitors went on to convert. The fraction of visitors who converted is your conversion rate. A good conversion rate can vary significantly, but higher is always better.
  • Average Time on Page: How much time the average visitors spend on your landing page. Longer is typically better, but not if few visitors convert. Extremely short page times can be a sign that something is wrong with your landing page.
  • Bounce Rate: The percentage of visitors who visit just one page then leave your site. If your bounce rate is high and your average time on a page is low, it’s a good sign that your landing page isn’t convincing visitors. It could also be a sign of design problems — like long loading times or broken mobile design — that may be steering potential customers away.

If your bounce rate is particularly high, or your average time on page and conversion rate are particularly low, you may need to change up your landing page to make it more attention-grabbing.

These three case studies show how different brands have designed landing pages to secure visitor attention.

1. Focus Your Design

The best landing pages have a singular goal in mind. Keeping the landing page as focused on that goal as possible will help you to both prioritize design elements that are attention-grabbing and guide visitors towards a sale.

For a great example of a simple but effective page with a clear design goal, check out this page from Illuminating Design, a Georgia-based lighting consultant and design company.

The page header “See What We Can Do For You” combined with a gallery of images from previous projects demonstrates what visitors can expect from the business. It’s simple, easy to understand and helps encourage visitors towards a sale.

2. Review Your Attention Ratio

The attention ratio is one strategy for optimizing landing page design. It represents that ratio of links on the landing page to the number of campaign conversion goals. Typically, the ideal attention ratio is 1:1 — for each conversion goal you have, your landing page should have exactly one link.

Unlike your main page or a blog page, where lots of links are necessary to move visitors around the website and provide the information they need, landing pages can get very simple.

You can dedicate landing pages to just one function, helping ensure that visitors know exactly where you want them to go. This makes it easy to move forward if they’re interested in what your campaign is offering.

This usually means removing all the links and distracting elements from your landing pages that don’t line up with your conversion goals.

For an example of a streamlined landing page with an optimized attention ratio, check out this landing page from Shopify:

Above the fold, there’s just one link — a one-field form with a clear CTA. It’s one of the largest elements on the page and is pretty easy to spot.

If your landing pages are busy or trying to do a lot of different things at once, trying simpler landing pages may help.

3. Consider Form Design

Once you’ve optimized your attention ratio, you can also tweak the design of your links. More effective anchor text and form design can help you upgrade your landing page if visitors seem to be getting stuck or confused.

For example, long forms can be intimidating — if a customer sees they have to fill out five or six or even more individual fields, they may choose to leave the site instead. Paring down long forms is a good way to streamline a landing page. If you can’t shorten your form, you can also try organizing your form so that not every field is visible at once.

See this landing page from Lyft. The company needs more information from a new driver than just their mobile phone number and whether or not they need a car. They’ll also need an address, car information, insurance info and more. Asking for all of this at once can be intimidating, however, so the business staggers the form over a few pages, instead.

If you need a lot of information from a customer, organizing your form like this may help you make your landing pages more effective and attention-grabbing.

Upgrading Your Landing Page to Grab Audience Attention

Good landing pages are necessary for good marketing campaigns. These design tips will help you build landing pages that can secure the attention of visitors who you steer to your site.

Focused design, an optimized attention ratio and strong form design will all help you avoid some of the common landing page pitfalls that businesses struggle with.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

RS Synthesis

RS Synthesis needed a updated site that allowed them to sell their products and provide information to the customers. Design Web put together a great site that helped them include a custom ecommerce solution, as well as a custom calculator for instant pricing on their products.

Info +

Info+ needed a new website design and came to Design Web to help out. We were able to provide an updated, modern design that met all of their needs.

5 Ways to Streamline App Development

The app market is booming. The building, deploying, and marketing of your app is a great investment — if you have the right tools and if after that, you promote your app on social media. For example, there are companies such as Growthoid.com user ratings that can help you increase the number of your social media followers. Thus, more and more people will find out about your recently launched app. 

Streamlining the app development process is about approaching the process with an open mind and a lot of research. 

Too many app developers today face structural and organizational challenges that prevent them from creating their best work. 

Here are five ways to streamline your app development processes:

1. Use agile principles

Building software can be quite a daunting endeavor. It’s important to have some of Agile’s best guiding principles to help you cut costs and improve your team’s effectiveness.

Additionally, getting the most out of your developers is much simpler with the agile method where constant communication and cooperation guarantees that everyone gets involved. The platform you choose to use will also greatly affect the app’s performance. 

Some important agile principles are:

  • Product-based progress 
  • Simplicity is paramount
  • The customer always comes first
  • Improvements are made each cycle (cyclical design vs waterfall or cascading design)

2. Choose a feature-loaded platform

There are several platforms like Ionic and BuildFire that make creating apps a simple process and take out a lot of the menial coding that would simply slow down development. 

Larger teams may be more willing to create from scratch but even though it is not recommended due to these services making life so much easier. 

Try platforms like:

  • Ionic
  • BuildFire
  • BuildBox
  • Android Studio
  • Xcode

3. Leverage UX consultancy

UX consultants are indispensable assets for any app development team as they can accurately assess the experience of the app as a whole. Unfortunately, there are many great ideas hidden behind a gauntlet of bad taste and poor execution. 

Avoiding these pitfalls is as simple as consulting with a UX professional who will give you the tips you need to make your app a truly enjoyable experience. 

UX consultants can help awesome mobile developers get:

  • Better screens
  • Optimized ease of use
  • Effective test cases

4. Tweak based on user feedback

Even though it may feel like an uncomfortable endeavor you should always be open to feedback and ask for it as much as possible. Feedback Is the only way companies know if they have developed a star or a dud. 

That is why it is so integral that you test your product’s vision and design before committing to a final product. 

App development teams that are open to tweaking will almost always find success because they will always be seeking improvement. 

Update your app continuously instead of holding on to an app shy of perfection:

5. Automate testing

Developers should also use their fair share of automation tools to get the job done in a great time and with incredible precision. Developers can use automated applications that will accurately assess the responsiveness of the app while testing their technical features. 

App developers now can test on-demand allowing for a constant cycle of testing and improving that will result in a perfect product and a highly skilled development team, which will help a business thrive. 

Developers can also use automation for some app-related technologies like marketing and organizing to make the entire experience less stressful without being less fulfilling.

One of the first things to pinpoint for improving the process is the management style of the app development team. If on small teams of developers the agile method works wonderfully as it helps developers feel connected and heard without the draconian overhead of constant management. 

Agile is much more focused on making the product the best that it can be for the client or market without sacrificing developers or losing ideas. 

Many app development teams will begin to steamroll ahead without much thought often leaving behind a slew of ideas that may have improved the product immensely. Using the agile method will also allow the product to flourish naturally as its development should respond to certain market changes or client demands. 

Applications are built on ideas and services that could genuinely help someone and no amount of tedium should stand in the way of a great idea. 

Access Veterinary Services

Design Web was able to provide Access Veterinary Services with a great website redesign that helped them reach more clients and deliver information in a more navigable way.

6 Key Components of an Effective B2M Website

A business to many (B2M) website must serve multiple functions and reach two distinct audience types. Juggling the different users and meeting their needs isn’t easy, but it can be done quite effectively with a little forethought and tweaking.

According to Internet Live Stats, there are 1.87 billion websites in the world. While they aren’t all active at the same time, and some simply park on top of other domains, you’re still competing for customer attention with a ton of other pages. Spending a little time on site renovations will pay off with more sales.

However, what works for one business model may not work for the next. The needs of your buyer personas are unique to your industry and perhaps even your company. How can you ensure your B2M website is effective for your users?

1. Find Common Elements

What are some of the needs and values your business and consumer customers share? Perhaps they both like quality products that stand the test of time. Maybe they have a need for speed. Perhaps you solve a similar pain point for both, but on different scales? Look for the similarities and showcase them on the main pages of your site. Think about the values all your customers care about.

When you land on the Chase.com website, you’ll see an option for personal or business options. As you browse through different offers, such as checking or savings, you’ll see a comparison of different types of banking accounts. Since many B2B clients might also want a personal account, shifting back and forth between the options is a matter of clicking a tab at the top of the page.

2. Segment Your Audience

How well does your navigation work to get your users to the section related to their needs? When serving both consumers and other businesses, it requires a smart and streamlined navigation to get the user from Point A to Point B without any detours.

Consider separating your site into two parts or more. When people land on your home page, do you direct them to the next step or do they feel lost? If you aren’t sure, hire some testers to go through your site and point out any weaknesses.

3. Choose Relevant Images

Be cautious not to focus on photos of only one type of work you do. If you serve consumers and businesses, your images should reflect how you help both. If you direct someone to a page specifically for companies, you would focus on pictures to relate your ability. However, if the page serves both B2C and B2B, you must mix things up.

Note how ADCO Garage Doors highlight images of modern homes, traditional homes and commercial spaces. By varying the photographs, they show they’re capable of a wide range of styles and options. The landing page speaks both to homeowners and business owners.

4. Check Your Headlines

The first impression a user has of your site is often via the headings. When they do a search, they’ll see your heading in the SERPs. They’ll also see it when they click and land on your page.

Do your headlines effectively pull in both consumers and businesses? How can you tweak them to make them work better for all your buyer personas? If you separate your site into pages for both B2C and B2B, then you should have varied headlines for each.

5. Revamp Your CTAs

Does your CTA make sense for both segments of your buying audience? If not, either separate out the landing pages further or tweak your CTAs. Run the words, color, placement and size of button through the filer of your buyer personas.

You may need to adjust the language or colors to better meet the psychographic profile of each customer type. Don’t be afraid to segment your pages even more if it means you can create a more personalized experience for your users.

Lamps Plus serves both commercial spaces and homes. Rather than trying to come up with separate CTAs for the landing page, they create a bright box to highlight a current sale and invite all users to “Shop Sale.”

Business owners and consumers want to save money on shipping and costs, so the CTA works for all segments of their audience. They get a bit more specific on product pages, depending on the offer.

6. Study Heat Maps and Traffic Patterns

What do users do when they actually land on your page? You can track the journey of a business owner as they stop by your home page, click on the business section and move through your site. Where do they linger? Is there a point where the majority bounce away? What can you improve?

Once you know where users linger and convert into customers, it’s easier to repeat those elements and delete clutter that isn’t serving your needs.

Experiment and Test

Every effective B2M website has some of the components above, but what works best for your site is dependent on your individual customers. Try different tactics and test each one via A/B or multivariate testing to see what performs for your business.

Try different colors, segments, language and images. Offer incentives to entice people to sign up for your mailing list. Experiment and see what works best. Once you have an idea, it’s much easier to repeat those efforts and grow your business into a B2M powerhouse.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

Van Hooser Redesign

We made the original Van Hooser site a while ago and it was time for a redesign. We were happy to create a website with a modern design and incorporated all the updated SEO needs that have been added over the years since we built the first site.