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Why We’re Partnering with SiteGround: A Web Hosting Solution We Trust

Author: Sean H.

Before we dive into our exciting partnership announcement, let’s take a moment to understand what web hosting is and why it’s crucial for your online presence.

What is Web Hosting?

Think of your website like a house in the digital neighborhood of the internet. If your domain name (like www.yourwebsite.com) is your street address – the way people find and visit you – then web hosting is the actual house where all your belongings live.

The House Metaphor Explained

Just as a physical house stores your furniture, photos, and personal belongings, web hosting stores all your website’s files:

  • Your website’s design files are like your home’s furniture and decorations
  • Your content (text, images, videos) is similar to your personal belongings
  • Your databases are like filing cabinets full of organized information
  • Your website applications are like your home’s utilities (electricity, water, etc.)

And just like you need a solid foundation and reliable construction for your house, you need dependable hosting to keep your website secure, accessible, and performing well.

Why Quality Hosting Matters

Continuing with our house metaphor, think about the differences between a well-built home and a poorly constructed one:

  • A quality host provides robust security (like a home security system)
  • Fast servers ensure quick loading times (like having efficient paths through your house)
  • Reliable uptime means your website is always accessible (like having a house that’s properly maintained)
  • Good support is like having a responsive maintenance team for your home

Just as you wouldn’t want to store your valuable belongings in a shaky structure with a leaky roof, you don’t want to trust your valuable website to unreliable hosting. Your website’s performance, security, and reliability all depend on the quality of your hosting provider.

The Impact on Your Business

For businesses, your website hosting choice can make the difference between:

  • A professional, always-available online presence
  • A frustrating experience that drives customers away

It’s like the difference between welcoming clients into a professional office space versus meeting them in a cramped, unreliable location. Your hosting choice reflects on your business’s professionalism and reliability.

Why We’re Partnering with SiteGround: A Web Hosting Solution We Trust

At Design Web Louisville, we’re constantly searching for ways to provide more value to our community of web designers, developers, and business owners. After years of experience in the web hosting landscape, we’re excited to announce our partnership with SiteGround as an affiliate hosting provider.

Why SiteGround?

As web professionals, we understand that choosing the right hosting provider is crucial for website success. Our decision to partner with SiteGround wasn’t made lightly – it came after extensive research and firsthand experience with their services.

Performance That Exceeds Expectations

SiteGround stands out in the hosting industry with their:

  • Custom-built server technology that delivers exceptional speed
  • Advanced caching solutions that optimize website performance
  • Strategically located data centers across multiple continents
  • Latest PHP versions and SSD storage on all plans

Security You Can Count On

In today’s digital landscape, security isn’t optional. SiteGround provides:

  • AI-powered anti-bot systems that block millions of attacks daily
  • Free SSL certificates for all hosted websites
  • Regular security patches and updates
  • Real-time server monitoring and threat detection

Support That Actually Supports

One of the main reasons we chose SiteGround is their outstanding customer support:

  • 24/7 expert assistance available via phone, chat, and ticket system
  • Average response time under 10 minutes
  • Support staff trained in WordPress, Drupal, and other popular CMSs
  • Detailed knowledge base and tutorial library

What This Partnership Means for You

As part of our commitment to transparency, we want to be clear: when you sign up for SiteGround hosting through our affiliate link, we receive a commission. However, this comes at no additional cost to you. In fact, we’ve arranged special deals for our community that often include discounted rates on various hosting packages.

The Benefits You’ll Receive

  • Managed WordPress hosting optimized for performance
  • Free website migration
  • Daily backups and restore points
  • Developer-friendly features like Git integration and staging environments
  • Advanced caching tools for optimal speed
  • Free email hosting

Making the Switch

Ready to experience better hosting? You can sign up through our affiliate link here: Get Started with SiteGround

Our Commitment

At Design Web Louisville, we only recommend services we truly believe in. While we do benefit from this partnership, our primary goal remains the same: helping our community build and maintain successful websites. We chose SiteGround because they align with our values of quality, reliability, and excellent customer service.

Looking Forward

We’re excited about this partnership and the value it brings to our community. In the coming months, we’ll be sharing more detailed guides, tips, and best practices for getting the most out of your SiteGround hosting experience.

Have questions about making the switch to SiteGround? Drop us a line – we’re here to help you make the best decision for your website needs.

This post contains affiliate links. We may receive a commission for purchases made through these links at no additional cost to you. We only recommend products and services we truly believe in.

How Effective Emotional Design Can Transform Online Engagement

Author: Eleanor Hecks

Countless websites and apps provide digital experiences that promote site visitors, but do they encourage them to stay? It only takes a few seconds for a site user to make up their mind about an online product. Utilizing this time wisely to create a positive first impression is key to maintaining their satisfaction.

One way brands are fostering that connection is through emotional design. This design principle creates experiences that captivate and build lasting loyalty, and understanding it is the key to building long-standing relationships with customers.

What Is Emotional Design?

Emotional design is a philosophy that centers around creating experiences that evoke specific feelings in users. It is based on the psychological triggers that influence how people feel when interacting with a product.

Designers can use this method to create experiences that make interactions usable and emotionally satisfying. While design focuses on aesthetics, it also considers the emotional journey that accompanies each interaction.

In emotional design, designers use it to engage users on three cognitive levels, including visceral, behavioral and reflective. When a product interacts with users on all three levels, it can create positive experiences for people who use it.

How Effective Emotional Design Attracts Online Engagement

Emotional design drives online engagement because it taps into the center of human experience — their emotions. When users have positive feelings while interacting with a website, they are likelier to stick around and return more frequently. Research shows the impact that emotional design has on user engagement.

A study found the difference in interactions between two of the same ATMs, except one had a more attractive interface. The results showed that the ATM with a more visually pleasing interface led to higher engagement levels and greater user satisfaction. This was because the design generated positive emotions among users, making it seem like the machine was easier to use.

Several platforms have implemented emotional design to enhance engagement. Take Headspace, for example. This meditation app expertly uses this principle to create a calming atmosphere for its users, from soothing colors to gentle animations. Its design aligns with its goal of promoting mindfulness while encouraging repeat engagement.

The same interactions can occur for nonprofits looking to encourage website engagement and donations. Volunteers are already twice as likely to donate to charity when they feel emotionally connected to a cause. If you incorporate emotionally resonant design elements — such as heartwarming stories and imagery — you are even likelier to encourage continued volunteer involvement and financial support.

Implementing Emotional Design

Since emotional design is integral to an app or website, several key points are essential to consider.

1. Know Your Users’ Desires

Understanding your users on a deeper level is crucial. When you know your users’ wants, needs and values, you can gain insight into what may trigger their response.

For example, suppose you have a website that sells home security systems. Users may desire to feel safe and protected 24/7. Knowing this, you can craft a strategy for the site’s design that assures visitors that the products work to meet their needs.

2. Implement Website Elements That Elicit Strong Emotion

When users visit a platform, they should be able to understand the message your brand is trying to send. Stories can resonate with visitors emotionally, so your website should incorporate details that work together to cause a specific response.

For example, images and colors are excellent ways to tell the user a story. Colors create the mood for a platform, while visuals craft a narrative that draws users in. Incorporating these elements is essential to eliciting users’ responses, helping them feel more connected to your brand on a personal level.

3. Give Users the Feeling of Ownership

People often develop a strong emotional attachment to items or experiences they feel they have some ownership over, even if it is symbolic. This psychological phenomenon is known as the endowment effect, which suggests that individuals value an item more highly when they own it.

Websites and apps can achieve this effect by personalizing their platforms. For example, they may offer features where users can explore a product through interactive videos. When you make site visitors feel like they are engaging with a product in person, they are more likely to become attached to it.

The Power of Emotional Design

Emotional design is more than an aesthetic choice — it is a way for brands to connect deeply with their audience to foster more meaningful interactions. When you understand the psychological meaning and effectiveness behind emotional design, you can create experiences that elicit strong emotions. As a result, your brand is more likely to encourage them to stay loyal and develop lasting relationships for success.

How to Shift from Etsy to a Standalone Site as an Emerging eCommerce Entrepreneur

Author: Eleanor Hecks

You started an online store on Etsy and spent time growing an audience and a list of repeat customers. Now, you should probably shift your frequent clients to an independent platform, where you maintain control.

However, moving from Etsy to a standalone site requires some work and an understanding of the differences. Your audience may also have some preferences about where they shop. Here are the things to keep in mind as you make the transition.

1. Set Goals

Consider the specific goals you want to achieve by opening a separate site. Some reasons include:

  • Expanding to customers outside a single platform
  • Maintaining complete control over your business
  • Preparing for any potential changes by Etsy that might negatively impact your business
  • Gaining more customization options

Setting up a dedicated site costs money. By setting specific goals that you keep in mind, you can keep the new website within your budget while ensuring your site meets your unique needs.

2. Prepare for Growth

As your business grows, you may have times when traffic spikes — for example, research indicates that around 66% of people will increase their online shopping during the holidays. Pay attention to when your busiest seasons are and when you sell the most. Make sure your new website can handle the increased bandwidth during those times.

  • Ask about bandwidth rules and charges for going over
  • Consider what new products might pay your website costs and bring more sales
  • Know your audience and where to teach them

Ideally, you’ll launch new marketing campaigns alongside your new standalone site.

3. Secure Domain Name

Whether you use a dedicated server or put your store on a platform such as Squarespace, Wix or Shopify, you’ll need a domain name to send customers to. For e-commerce sites in the U.S., a .com domain is your best bet. People recognize it as a commercial site and are comfortable with the extension.

  • Find a reasonable domain name registrar. You can use GoDaddy or WordPress Domains, for example. Be sure they are reputable, as you don’t want to lose your domain.
  • Search for a name yet to be used to brand your store.
  • Find one that is easy to spell and remember. The harder you make the name, the more likely someone will mess up typing it and never make it to your storefront.

Most registrars ask where to point the name. For now, secure the domain. You can worry about fixing nameservers later. The website hosting provider will likely have instructions on how to make the changes easily when you’re ready.

4. Choose the Right Platform

E-commerce generates around $5.7 trillion per year and is growing. Where you place your standalone website may be as important as its name. You want a reliable hosting provider with high uptime statistics.

If designing the site yourself, you need something easy to use or that your web designer understands. While not an exhaustive list, some options include:

  • Shopify
  • Wix
  • Squarespace
  • WordPress hosting through any web host provider
  • Zyro

For the most control, go with a shared hosting plan. You can upgrade to a dedicated hosting plan as you grow. For a drag-and-drop solution, choose a platform geared toward online sellers.

5. Migrate Your Store

Once you set up your site, start migrating products to your new store. The fastest way to migrate information is to download your store’s data and upload it to the new platform. Each will have a different process. To download a CSV file from Etsy:

  • Log in to your store account and go to “Store Manager.”
  • Navigate to Settings > Options > Download Data.
  • Indicate you want a CSV file.

The file will contain information on your active listings, which you can upload to your new platform. Double-check all information to ensure everything copied correctly.

Should You Leave Your Etsy Store Up?

Since Etsy charges per listing, whether your item sells or not, you may wonder if you should keep your Etsy store even after creating a new website. It depends. Look at where your traffic comes from. If most of the purchases are from your private marketing and mailing list, you could delete your listings. However, if the majority of your traffic comes from Etsy searches, you will want to leave your store active until your website sales surpass your Etsy sales.

You can also list items in multiple places, including Etsy, eBay and Mercari, as well as on your website. As long as you make sales and profit, you’ll benefit from each platform’s marketing.

How Designers Can Craft Accessible Web Experiences for an Audience of Older Adults

Author: Eleanor Hecks

Crafting websites tailored to the needs of older adults requires some knowledge of the audience’s potential conditions and preferences. Brands catering to seniors or wanting to add more of them to the customer base can attract new customers by tweaking their designs.

If you sell products aimed at older adults, such as hearing aids or scooters, checking your site’s accessibility is a must. Banks, grocery stores and medical offices must cater to several generations. Ensuring everyone has an excellent user experience (UX) is crucial to success.

Potential Accessibility Issues for Seniors

According to the latest Census Bureau’s American Community Survey, older people are more likely to have a disability–around 46% of those over 75 report at least one condition. The most common issues include mobility and cognition. However, conditions can also include vision and hearing impairments.

As people age, they may deal with arthritis and vision issues, leading to struggles, particularly when using a small screen device. Tapping a tiny link or button may be impossible for someone with low manual dexterity.

Ways to Improve a Website Experience for Older Adults

Many of the principles designers use for excellent UX apply to creating a positive design for older adults. Adding a checklist of items to consider goes a long way toward keeping your site friendly to multiple age groups.

1. Increase Sizes

Since some seniors struggle with dexterity, arthritis and pain, making call to action (CTA) buttons larger can improve their interaction with your page.

Statista estimates that there are 311.36 million U.S. mobile internet users in 2024, with a projected increase to 333.18 by 2029. Some older adults only access websites via their smartphones. Imagine being in their shoes, trying to tap on a tiny little link when they struggle to use their hands already.

Going slightly larger positively impacts anyone with dexterity issues who wishes to access your site from a mobile device. Larger sizes also help those with visual struggles.

2. Improve Contrast

Older adults may find their vision isn’t as crisp as it once was. Some suffer from macular degeneration or cataracts. As people age, they often need readers for close-up text, too. Some won’t bother with the glasses and will struggle as text runs together.

One thing that helps older adults is using high contrast in your design. If your background is white, the text should be black or navy blue. Use big fonts that are clear and easy to decipher. Avoid scripts and decorative fonts whenever possible.

3. Tweak the Navigation

Simplify the navigation on your site. While Generation Z has grown up around technology and doesn’t remember a time without digital information, baby boomers grew up without computers. Many are quite tech-savvy, but they could struggle if you start moving navigation around or making elements challenging to find.

Excellent navigation benefits all your users, so spending time adding some breadcrumbs and making popular pages easy to find is worthwhile. Make your logo clickable so the user can easily return to the home page.

4. Perfect Visuals

Take the time to fix any issues with visuals. Even photos should have some contrast so they are easy to read. Add alt tags for those using screen readers.

As nearly two-thirds of readers still opt for physical written copies of content such as books when available versus digital content, some seniors may prefer to print pages to read or save for later. Ensure you have crisp displays that translate well to print, as well as an option to print content easily available.

If you have a text overlay on an image, follow best practices and use a serif or sans serif font, make it big and ensure it contrasts with the background.

5. Make Settings Adjustable

Make your design customizable to meet the needs of users from different generations. Code the option for them to change the text color, font size or lighting. You may need to add a video that shows how they can adjust things to suit their needs.

If you’re uncertain how to create personalized options, grab a code from a web design tool and insert it in your files.

6. Implement Error Correction

Look at your error correction models. Make forms as simple as possible to clarify which step to take next.

Your error messages should offer feedback to correct user mistakes. Imagine you want only their first name and email, but they fail to provide an extension on the email, rendering the information useless.

Offer a reminder that an email looks like name@provider.com and show them how to correct the mistake. You will have to spend a little more time coding your forms, but the result will be a senior-friendly form that is more enjoyable for those with less experience filling in digital forms.

Test With Your Users

Including all ages in your designs requires planning and persistence. Take the time to test out any design changes with your users. Gather a team of customers who will give honest feedback about what they like and what needs improvement. Over time, your design will become more accessible to older adults, and you’ll gain higher conversion rates and happier clients.

WordPress vs. Drupal: Which Is the Best Fit for Your Web Project?

Author: Eleanor Hecks

Choosing the right content management system (CMS) is crucial for your website project. It impacts your site’s functionality, design and usability. To understand whether WordPress or Drupal is suitable for your site project, you must know their differences. Once you know how each CMS functions under various conditions, you can decide which one fits your needs best.

1. Scalability

When choosing between WordPress and Drupal, knowing their scalability is essential for ensuring your website can grow alongside your business needs.

WordPress

WordPress is well-known for its scalability. It powers small blogs and large enterprises alike. With so many plugins and themes, WordPress can easily handle increased traffic and content.

However, achieving optimal performance at scale often requires additional resources and optimizations. These would include tasks such as caching plugins, a good hosting service and a content delivery network.

Drupal

Drupal was already built with scalability in mind. It is highly flexible and can support large websites with traffic surges and extensive databases. Additionally, it offers advanced caching features and handles large-scale projects more efficiently than WordPress.

Winner: Drupal

Both CMSs can scale to meet the demands of growing websites. However, Drupal wins in handling large, complex projects. If you need enterprise-level scalability, it is often the better choice. Yet, with its ample plugin support, WordPress makes a strong contender for smaller sites.

2. Security

With cybercrime affecting approximately 32% of businesses annually and costing up to $6 trillion worldwide, security is a critical factor in choosing a CMS.

WordPress

WordPress is a frequent target for cyberattacks because 64.3% of websites worldwide use it as a CMS. However, security can be easy to handle by making regular updates and installing security plugins. Since it has a large community, you can also ensure quick identification and patching of vulnerabilities. Nonetheless, users must stay on top of best security practices to maintain a safe site.

Drupal

Drupal has a security team, making it more tightly controlled with potential threats. The CMS also has built-in security measures and rigorous coding standards government and corporate websites prefer.

Winner: Drupal

WordPress and Drupal offer strong security capabilities, but Drupal’s protocols and dedicated team give it an edge. However, any CMS can have security flaws, so proper management is essential to fixing vulnerabilities.

3. Ease of Use

One reason you may choose a CMS over the other is your technical expertise. Knowing how each affects the efficiency and flexibility of your development process helps you decide which CMS is better for your project needs.

WordPress

Many developers choose WordPress for its ease of setup and use. Its extensive documentation, large community, and various plugins and themes make development straightforward. Developers can get started quickly and customize websites with minimal coding. However, advanced customizations require in-depth knowledge of PHP, CSS and HTML.

Drupal

Drupal is more complex and has a steeper learning curve than WordPress. While it offers more flexibility and control, it can overwhelm beginners. Drupal’s modular approach allows developers to build highly customizable solutions, but it provides a deeper understanding of its architecture and coding practices.

Winner: WordPress

WordPress is the clear winner for ease of use and quicker setups. On the other hand, Drupal is more suitable if you are comfortable with greater complexity and need more control over your projects.

4. Website Integrations

A CMS should be able to connect with various tools and services to enhance functionality seamlessly.

WordPress

WordPress has over 59,000 plugins and numerous themes, allowing for integration with multiple third-party tools and services. From e-commerce to marketing automation, WordPress offers plugins for practically anything you need. Its REST API also enables further custom integrations, making it highly adaptable.

Drupal

Drupal also supports many integrations with third-party sites and tools. Its APIs allow connections to various systems, including CRM, ERP and marketing automation platforms. With its openness and level of customization, it makes a strong choice for intricate projects.

Winner: WordPress

WordPress and Drupal have strong integrations, but WordPress is more user-friendly. Therefore, WordPress is ideal if you desire easier implementation.

Making a Choice for Your Website Project

Choosing between WordPress and Drupal depends on your needs. Many developers use WordPress because of its ease of use and overall functionalities. However, if you need a CMS with more advanced customization and traffic scalability, consider using Drupal for your project.

Ads vs. Experience: Crafting a Website That Respects Both Revenue and UX

Author: Eleanor Hecks

Utilizing ads on your website can increase revenue. Some businesses make as much off affiliate programs as sales of products or services. However, finding the right balance between ads and user experience (UX) requires finesse.

You should prioritize UX because your ads will get little traction without site visitors. Savvy website owners embrace best practices to enhance both revenue and UX.

1. Limit the Number of Ads

Some sites put up so many ads that users need help finding the content they need. How many are too many? The perfect balance may vary from one audience to another. Part of figuring out what works best for yours is knowing your customers and using a bit of common sense.

In a Picnic/YouGov survey, researchers found 70% of consumers find digital advertising annoying at best. Plus, nearly 90% of site visitors say they are less likely to return if they have a poor experience, meaning these annoyances could cost you repeat readers. While you may need the revenue to keep your site profitable, avoid overwhelming visitors with clutter.

It is impossible to state a specific number of ads that perfectly balance every site. Instead, listen to your users. If they complain about the ads, you have too many. Try multivariate testing — running one page with only two or three ads and one with more — to see which version converts best.

2. Make Speed a Priority

With advances in 5G and high-fiber internet speeds, people expect sites to load in milliseconds. If you have a lot of bulky ads on your page, it can impact UX as the person waits for the images to load.

Although many people have access to high-speed internet, some do not. Consider the slowest connection someone might have and aim to make their experience optimal.

3. Track and Fix Rage Clicks

Your site’s health shows up in the backend analytics. For example, if a particular link or button has rage clicks — repeated attempts to click on an element repeatedly and rapidly — you must test it and see if the link works.

A frustrated user will likely bounce away when page elements do not perform as expected. Your ads can create a similar problem, especially if they link to a third-party site. You may initially use a link an affiliate sent, but they change their website structure and the link no longer works as intended.

4. Test Ad Placement

Where is the best place to put your ads so they are non-intrusive? Each website is different. Your content impacts how invasive an ad is, and user preferences also come into play.

The best way to find the perfect ad placement for your website is to conduct A/B testing. Try ads above the fold, below the fold and in the sidebar. Pay attention to where people click. While you want them to look at advertisements and click on affiliate links, you also want your site sticky enough that they stay around for a while and bookmark pages for revisits.

What do other successful websites in your industry do? Note where they place their ads, how many they use on a page and how frequently they move them around. If something is not working, shift it to another area of the site.

5. Consider Aesthetics

Enhancing your website’s UX is about so much more than design. Even color selection impacts users. Once your site functions as intended, focus on its look and how well the ads mesh with elements such as the background color or other visuals on the page.

Step back from the computer and view the design from a distance. Pull it up on your mobile device and see if the ads overwhelm someone using a smartphone or tablet. Put yourself in the visitor’s shoes and make adjustments for an exceptional experience while driving traffic to money-making areas of your online business.

6. Focus on Native Advertising

The most effective ads blend with the rest of the website’s design and purpose. Rather than intruding on the user experience, they enhance it. Visitors often find native ads more attractive, too.

You can dig into your audience demographics and use sophisticated segmentation and targeting to make the ads as non-disruptive as possible. The result may be higher click-throughs and better returns. You can also focus on content-driven options related to the topic. Since the customer is already interested in what they are reading, they are much more likely to find the ad relevant.

Revenue and UX Are Equally Crucial

Balancing revenue needs with user experience is challenging. You must get details in front of people to make money, but at the same time, ads aggravate a lot of people. Finding the right mix takes time and testing.

Pay attention to analytics, survey customers, and look at heat maps to determine what is working and what needs replacing. Over time, you will succeed in both areas and find the perfect balance for your business.

8 Customer-Centric Approaches to Enhance Retention in a Crowded Market

Author: Eleanor Hecks

In business, one of the keys to success is customer retention. Companies no longer focus only on customer acquisition. They see the value in keeping their loyalty because retaining them costs much less than acquiring new ones. However, increasing retention can be tricky when competitors use strategies to divert their attention. Yet, businesses that make buyers the heart of their company can greatly enhance retention even in a crowded market.

What Is Customer Retention?

Customer retention is about the strategies and actions companies use to keep their existing consumers engaged and satisfied over time. It is a crucial metric that businesses can measure to see if their efforts are working. Typically, customer retention involves understanding their needs and delivering consistent value and experiences that maintain strong relationships. When businesses implement customer-centricity, they can sustain a loyal consumer base that guarantees steady revenue and positive word-of-mouth.

How to Calculate Your Customer Retention Rate

To calculate the retention rate, use a formula that looks like the following:

  • [(Number of customers at end of period – Number of new customers acquired during period) / Number of customers at start of period] x 100

Measuring this metric is crucial because it quantifies how well a business maintains its existing customer base. A high retention rate indicates you have retained many customers, meaning they find your offerings valuable. Therefore, you likely have high customer satisfaction, which pertains to revenue growth over time. On the other hand, a lower retention rate suggests areas needing improvement. If you believe your retention rate could be higher, various customer-centric strategies are available to help.

1. Implement a Feedback Loop

A feedback loop is a powerful tactic to understand your customers. When companies analyze and act on feedback, it can be an excellent way to identify areas for improvement. Customers want to know that you are listening to their concerns, and responding to their feedback helps with this.

Addressing customer feedback is essential to showing their opinions are heard and considered. Plus, feedback provides valuable insights that guide decision-making. By entering this approach into your retention strategy, you can continuously refine your offerings while bolstering customer bonds.

To learn more about how they feel about your business, consider creating customer surveys and posting them on social media or through emails. Platforms like SurveyMonkey let you easily create them through templates and gain feedback in real-time. You could also make a webpage on your site for customers to send their feedback. Ensure you promote it across various channels to let them know you are there to listen.

2. Start a Loyalty Program

Loyalty programs are an effective way to reward repeat customers for their continued loyalty. These programs often enable opportunities for customers to earn points, discounts or special offers.

One example of a company that delivers a successful loyalty program is SHEIN. The online fast-fashion company offers a VIP program to reward its customers for purchasing, writing reviews and daily check-ins on the app or website. Its shoppers then earn points they can redeem for discounts on future purchases.

Consider implementing a rewards program like SHEIN’s. The company makes it easy to join and use. Plus, it ensures buyers easily understand how it works by providing a terms and conditions page on its website.

3. Engage Customers Through Personalized Emails

Communicating with your customers can be a great way to keep them engaged. This strategic approach is crucial because it initiates repeat purchases. However, the emails should be highly personalized, so you make them feel like a valued client. As you cater to their preferences, a personalized email will encourage them to continue engagement with your brand.

Consider gathering customer data to create these personalized emails. That way, you can include relevant product recommendations, special offers and information.

4. Enhance Customer Support

Engaging shoppers through support systems is essential to understanding their issues and providing customized solutions. However, improving this department requires investments in quality support tools and educating staff to handle inquiries efficiently and empathetically.

The most effective way to achieve this is by offering multiple communication channels. Consider opening up your support systems through phone, email, chat and social media. Then, ensure your customer care team is prompt and effective in offering resolutions.

5. Provide a User-Friendly Shopping Experience

One of the most important ways to boost customer retention is through user experience. Visitors often turn into repeat shoppers when you design an online platform that is intuitive and easy to navigate. For online stores, ensure you have these qualities for your website:

  • Fast-loading times
  • Clear product descriptions
  • High-quality videos and images
  • Seamless checkout process

Features like search filters, product comparisons and reviews can also enhance the user experience. These facets of the user experience minimize frustrations and make the shopping process more enjoyable. In turn, you encourage consumers to return and shop for more items.

6. Create Exclusive Offers for Loyal Customers

Consumers love special deals, and sending offers exclusively to them is a great way to recognize their loyalty. With such exclusivity, you do more than incentivize their continued support — you also help them feel special. Consider offering something unique that is unavailable to the general public. This could be early access to new products or discounts. When businesses aim their strategies toward buyers, they encourage continued loyalty and long-term engagement.

7. Show Your Appreciation for Their Support

Showing gratitude toward your clients is an effective way to enhance retention. Whether through a thank-you email or a site-wide sale for customer appreciation, you can make customers feel important through various methods. However, the one strategy that leaves a truly memorable impression is through handwritten notes.

Chewy — an online pet store — has a reputation for this. It often sends handwritten cards to express gratitude or sympathize with a lost pet. This level of personal touch creates a deep emotional connection, making the shopper feel highly valued. Actions like these show you genuinely care for the customer beyond transactions, maintaining their loyalty for a long time.

8. Build a Community Dedicated to Customers

Creating a platform where customers can connect is impactful for making them feel like they belong to something. When consumers feel like they are a part of a group with shared interests, this can be a great way to engage further with a brand. Numerous companies build communities to enhance connection and drive brand advocacy. Many times, they do this through social media, where current shoppers can join a private group. It can be good for sharing tips and company news. Plus, you can amplify your reach alongside gaining deeper insights.

Boost Customer Retention by Employing Key Strategies

Numerous strategies are available to enhance customer retention. Yet, the key is understanding your shoppers and how you can provide value to them. Remember that every interaction is an opportunity to build a lasting relationship. Prioritize your buyers’ needs and experience, as they will become your most powerful advocates in a crowded marketplace.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

How to Design Websites That Align With User Preferences

Author: Eleanor Hecks

The most aesthetically pleasing website in the world only converts well if users enjoy the look and functionality of the site. Determining visitor preferences and how to meet their needs is a huge part of building a successful site.

Website design requires juggling multiple factors. Designers must determine the best typography, find which colors users respond best to, add interesting images and use the right language for their calls to action (CTAs). Meshing all the elements into a website that converts requires experience and practice.

Here are some steps to transform blah designs into fabulous, high-converting pages.

1. Research the Audience

People need to know their audience. Today’s research tools sort through massive amounts of data and spit out reports and predictions based on past behavior and audience demographics.

Designers should tap into the power of artificial intelligence (AI) tools to get a handle on what their users like best. People trying to reach a new audience should use AI to predict their preferred elements. They can then create new landing pages targeting a specific segment.

Source: https://www.shabbyfabrics.com

Shabby Fabrics takes into account that most quilters are women and chooses a color palette accordingly. While the mauve hues may not appeal to men who quilt, they will likely overlook the design for the vivid fabrics displayed on the page.

The design utilizes a deeper mauve for the top information ticker and a lighter shade for the navigation menu to create a design hierarchy that grabs user attention.

2. Speed up the Site

Designers who want to please everyone should ensure the site loads quickly. People are busy. If a website takes more than a few seconds to load, they’ll likely bounce away to a competitor. Mobile users are growing more frustrated with slow-loading pages with the advances in connectivity and the higher speeds of 5G networks.

Some ways to make a site load faster include investing in the best hosting plan possible, caching images and reducing file sizes.

3. Highlight Key Features

Knowing the audience means understanding what they care most about. Gen-Z users may be in college or trying to save money to buy a home. They’re likely on a budget and will appreciate highlighted sales and clearance items.

Other audiences may care more about quality, personalization or loyalty programs. Designers should know what visitors seek when they land on the page and can highlight those items to make locating them easier.

Source: https://arranmorelighting.com

Arranmore Lighting & Fans offers users the opportunity to shop by room, style or color. An analysis of how people search for items on a website provides insight into how to best meet their needs and design a site they’ll respond to.

The website also has a featured, colorful box on the home landing page showcasing the end-of-year clearance event. Designers can highlight inventory they wish to move in a similar way.

4. Improve Mobile Responsiveness

Revenue from mobile apps will reach $613 billion by 2025. People spend more time on their smartphones and buy from them more frequently than pre-COVID. People who want to meet user preferences must ensure their websites are mobile-responsive.

Test the site on different screen sizes and ensure they adapt and everything is readable. Consider how someone interacts on their phone versus a desktop computer. They need a button large enough to tap with their thumb or forefinger. They should also be able to automatically fill out forms so they don’t have to type on a tiny keyboard on their screen.

5. Select Visually Pleasing Colors

A pretty design is pleasing to all users. How do designers determine which colors work best, though? One rule of thumb is to limit the number of choices to three or so. There’s no need to include white or black in the equation.

Consider white space and balance. A bold red next to a brilliant blue and dark purple text could make the site unreadable. There should be a nice contrast and accent colors to create an aesthetically desirable design.

Source: https://www.semrush.com

SEMRush uses bright colors but creates enough contrast to keep the overall look readable. The deep purple background has geometric accents in the corners in a medium purple and green. The text is a neutral white to pop against the darker background. The entire impact is bright, exciting and usable.

6. Listen to User Feedback

Designers should ask users what they prefer. They could send out a survey and ask for feedback on their website design. It’s hard to know what people want unless they’re asked. Let them vote on two different looks, have input on color palettes and say which features they want to keep and which can go.

Marketers can also pay attention to heatmaps and see if CTA buttons or pages aren’t converting well. Do people bounce off the page within a second or two? Adjustments may be needed to keep them on the site longer.

7. Make Images Relevant

Photos and illustrations help add to a design’s overall impact n. However, if they aren’t relevant, images can detract from the message. Designers should seek unique visuals that pull the reader in and further explain the information on the page or add interest.

Images can move the reader’s attention where it should go. A person pointing toward a CTA button or looking to the right where the text is can encourage the user in the proper direction through the sales funnel.

Source: https://www.firewatchgame.com

Firewatch is an interesting product site for gamers. The logo sits at the top center of the page, and to the side is a man on a cliff looking out for a fire. However, he also faces toward the logo, drawing attention to it and showing the user what the game is about through the wordmark.

Adding illustrations and images and thinking through the subtle impact can give website designs an underlying element that drives engagement.

Run Tests and Listen to Customers

Determining what users want takes time. A/B tests can uncover which designs they respond best to. Designers should consistently try new things, ask site visitors what they think and add new elements to better meet their needs. A website that hits all the high points can lead to more conversions and loyal fans who share the brand with their connections.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

Pushing Boundaries: Advanced Graphic Design Techniques for Enhanced Work

Author: Eleanor Hecks

Graphic design is an essential profession businesses need for marketing campaigns, visualizations of projects and presentations. However, you already know this because you have been in the game for a while and are ready to take your designs to the next level. There comes a time in every professional’s life when they need to advance their skills. If you are ready to move up in your career, learning the different graphic design techniques to boost your work is essential. 

1. 3D Design and Rendering

3D design and rendering is an advanced graphic design technique that turns flat concepts into three-dimensional visuals. This process involves two key stages:

  • Model creation
  • Rendering

In the model creation phase, designers use modeling software to build 3D models. These tools enable you to create intricate shapes and structures, offering control over dimensions and spatial arrangements. Designers manipulate elements like edges and faces in a virtual space to form detailed models. The model development process can be complex, from creating product prototypes to animated characters.

The next step of 3D design is rendering. This phase is where models get their final appearance. The techniques involve applying textures, lighting and shading to make the design realistic. For instance, texture mapping adds surface details, like colors or patterns. Meanwhile, lighting and shading enhance the model’s depth or create a specific effect.

3D design is essential across various fields. You can use it in advertising to create hyper-realistic visuals of products so customers can visualize the items before purchasing. It is an excellent way for designers to bring visual concepts to life. 

2. Custom Typography Graphic Design Techniques

Some graphic designers have an obsession with fonts. After all, working with them helps you communicate a brand’s identity and its vision. However, customizing typography goes beyond selecting pre-made fonts. Instead, it involves creating your own lettering that captures a specific style. 

Custom typography often starts with a concept or theme. Designers begin by considering the message and tone they want the typography to convey. Different fonts can be playful, sophisticated or edgy. Your choice depends on the aesthetics and emotions you want to portray.

Yet, once you have chosen your concept, the fun part comes into play. Here, designers sketch their initial ideas, experimenting with letter shapes, sizes and spacing. Whether digital or by hand, you must focus on crafting letters that come in a set. Each character must work together with others while maintaining their unique features.

After sketching, you will refine your design using graphic design software. The tool you use will allow for more precise adjustments and fine-tuning. You can manipulate curves, adjust weight, and experiment with different styles like serif, sans serif or script. The goal is to create a balanced, readable typeface that resonates with your audience. 

3. Printmaking and Materials

Printmaking is where you translate digital designs into physical forms. While the process involves incorporating your design skills, you must also know various printing techniques and material properties.

An excellent example of this technique is using graphic overlays in print design. Graphic overlays are printed graphics applied onto different materials, often used in product design, packaging and signage. They add a layer of visual and tactile interest, enhancing the aesthetics and functionality.

The process begins with selecting the right material and thickness for the overlay. Typically, the material’s thickness falls between five and 20 millimeters — anything over 20 mm makes it tougher to cut. The types of materials used can range from vinyl and polyester to polycarbonate. Each of their properties can vary in durability, flexibility and transparency.

The next phase involves creating graphics while taking the chosen materials into account. For example, your selected color can appear different when printed on various substrates. You must also consider the printing method, whether it is digital printing, screen printing or lithography. Each offers benefits regarding quality, cost and suitability for the material.

Finally, the overlay is produced and applied. This part can involve additional treatments like die-cutting, embossing or adding adhesive backing. These finishing touches are crucial for the overlay’s functionality, ensuring it adheres properly and withstands different conditions. 

4. Color Grading and Manipulation Graphic Design Techniques

Color grading and manipulation are advanced techniques in graphic design that impact mood, tone and overall visual appeal. It involves adjusting colors in an image to achieve a specific look or feel, which can be a complex process for a beginner. 

Before you dive into color grading, you must understand color theory. With 90% of first impressions of a design being based on color alone, designers need to know how colors interact, influence emotions and convey messages. Once you understand how colors impact audiences, you can use this knowledge to enhance the visual narratives of an image.

Designers often work with software like Adobe Photoshop or Lightroom to execute color grading. Within these tools, you can adjust various aspects of color, like hue and saturation. Hue shifts can change an entire color scheme, while saturation intensifies or mutes colors. 

Color manipulation is a more complex technique known as selective color grading. This is where you apply changes to specific areas of an image, leaving others untouched. This approach aims to draw the viewer’s attention or create a focal point in design. 

In summary, color grading and manipulation are about controlling the visual atmosphere of a design. Through color adjustment, you create compelling imagery that keeps the viewer engaged for a long time.

5. Composite Imagery

Composite imagery combines multiple images or elements to create a single digital image. This method is particularly powerful for storytelling, allowing you to place various pieces into a narrative. For example, you will often find composite images in movie posters. They merge multiple elements of the main narrative into one frame, involving the setting, characters, conflict and theme. 

When working with composite imagery, you must select various elements for the final design. These components can be photographs, illustrations, text or digital renderings. The key is that each component should work together to create a story or message.

Once you choose the elements, the next step is blending them seamlessly. Adobe Photoshop is a popular tool for this design phase. You can use tools like layer masks, blending modes and adjustment layers. However, attention to detail is essential in composite imagery. This considers everything from light source and shadows to perspective and scale to ensure the elements look like they belong in the same space. The goal is to make it realistic, depending on the intended effect.

Enhance Your Projects With Advanced Graphic Design Techniques

Mastering advanced graphic design techniques opens a world of creative possibilities. Each method — from 3D rendering to composite imagery — is a tool to express your vision and tell compelling stories. Keep in mind that the key to excellence in design is continual learning and experimentation. When you push your creative boundaries, you enhance your skills and leave a lasting impact in the graphic design world. 

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

8 Ways AI is Enhancing Efficiency and Innovation in Web Development

Author: Eleanor Hecks

The impact of artificial intelligence (AI) on nearly every industry has become apparent in 2023. Companies everywhere are looking at how they can implement machine learning ethically and transparently. AI web development is just one more niche in a long list of enterprises tapping into the power of machine learning.

Using it can save you time and money. AI helps perfect processes, speed up coding and ensure consistency. With more time to focus on the creative side of things, developers can brainstorm innovative new ideas. Here are eight ways AI is enhancing efficiency and innovation in web development.

1. Improved Customer Support

Chatbots utilizing AI technology have become quite popular in 2023. Almost immediately after OpenAI released ChatGPT in November 2022, businesses began to see the advantages of having a smart machine interact with customers, answer common questions and take on the role of basic customer support.

Chatbots are well suited to solve some things but not everything. In a Gartner survey, researchers found chatbots solved 58% of returns and cancellations but only 17% of billing disputes. Web development companies can utilize chatbots to handle canceled orders and answer basic questions, freeing up staff time to build a stronger workplace culture and better programs.

2. Better Customer Engagement

AI web development often focuses on the user experience (UX) to ensure the finished product solves a pain point for customers. Tapping into the power of AI allows programmers to run through massive amounts of data about the consumer base and spit out reports that offer insight into their needs and preferences.

In addition, you can use AI to test modules and ensure everything runs smoothly. The better the UX, the more reach you will gain with your website designs. Word-of-mouth marketing is a powerful, free form of advertising — when your product shines, you will attract more referrals.

3. Higher Efficiency

Utilizing AI allows you to save money and increase efficiency. Make a list of the menial tasks developers do in a day — anything repetitive can usually be automated to save time, reducing overhead costs.

Website development firms may pay big salaries to skilled workers within a niche development area. When you automate some tasks, you gain additional time for the person to work on creating a new app or reaching out to new customers.

4. Better Customer Relationship Management (CRM)

Do not limit the use of AI to your development team, though — anyone on your staff can benefit from automation. The sales department can use it to create better customer relationships. Use CRM software to send a note to people on their birthdays, when a renewal is approaching or to announce a new product they might find beneficial.

CRM programs give companies insight into past buying behavior and predict future patterns. You can also use it to develop buyer personas to help with stronger marketing. Ideally, your team will work alongside one another with web developers, chatting with marketing and sales to come up with new software people want and ways to best promote it.

AI web development considers every touchpoint the user has from the first moment they land on the page until they convert into a buyer. When in doubt, the designer can run the concept through an AI model to see if there are any bottlenecks.

5. Employee Retention

If the 20% voluntary turnover rate remains or increases, keeping your top performers may become more difficult. Keeping your best staff saves you recruiting costs and lost time. If you have to replace someone who knows the job well, it takes time to find someone who can do the same tasks, train them and wait for them to build the skills.

It is better to keep the workers you have, but how does AI help with retention? You can use it to drive productive onboarding, train employees in weak areas and identify people who are dissatisfied with their jobs. HR can tap into the power of machines to customize employee packages and meet their individual needs.

6. Automated Personalization

The same data that goes into creating a personalized worker experience can be used to cater to customer needs. AI gives you a chance to collect behavioral data from buyers and see what they respond best to.

Tweak some aspects of a website based on how users interact with various features. Gather data and process it quickly for insight into where to place a call to action button or which offers people respond to best.

Many clients are looking for brands using the powerful insight AI offers, so you can use your development procedures to entice attractive offers. When they hear how you are tapping into machines to drive growth for your other clients, they will be more likely to sign up for a web development package.

7. Improved Security

The global cost of cybercrime is around $8 trillion annually, with a prediction of $13.8 trillion by 2028. Some of the ways you can use AI to help manage cybersecurity include using it for threat detection, where the computer tracks patterns for any sudden shifts in traffic or strange user behavior. It can then block IPs or shore up security on the spot.

You can also use AI for risk management and pinpointing weaknesses in a system. Offering your clients reassurance that you are on top of potential threats puts you ahead of smaller brands without the resources to track cybercrime.

Why You Should Turn to AI Web Development

AI web development offers many advantages to traditional methods, giving you more time to create amazing designs that help you stand out from competitors. Implementing it in your work improves efficiency and puts you ahead of the game.

Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.