This Is Why Your CTA Is Not Converting (and How to Fix It)

The calls to action (CTAs) on a website can make or break company revenue goals. Driving visitors to a page is only half the battle. Once people are there, the site must be engaging enough to move them toward the ultimate objective of converting from shoppers to buyers. If a brand has a CTA not converting, it’s time to check out the following factors and determine what changes are necessary.

Here are some of the principles designers should follow for the highest chance of success with CTAs.

1. Use Actionable Language

Vague phrases such as “Info” or “More” don’t encourage action. Instead, use actionable verbs, such as “Get Free Report” or “Sign Up” to drive engagement.

Stick to simple phrases or risk losing visitors with shorter attention spans. Try to come up with something that explains what the user will get when they take the action and why it’s specific to the brand.

Some strong action verbs website owners can use include:

  • Buy
  • Shop
  • View
  • Subscribe
  • Try
vrbo web page screenshot

Source: https://www.vrbo.com

VRBO uses a simple “Book Now” command to encourage site visitors to place a reservation with one of their host locations. The button is blue, which pops against the backdrop of black, white and gray. Each property has a CTA button that follows the user down the page, as they look at photos of the property or interact with the listing.

2. Check Placement

Is the CTA still not converting? Where it’s located on the page can have a huge impact on how successfully it sends users down the buyer’s journey path. Try different locations and use A/B split tests to determine which location on the page works best with a particular audience.

Some users want enough information to make a decision before seeing a CTA button. Others are ready to act as soon as they land and need an option near the top of the page.

3. Make an Offer They Can’t Refuse

Get people to click on the CTA button by making an attractive offer. Give them something free, for a limited time or offer a perk if they convert to a customer.

There are two schools of thought on offering free items to collect leads. Some believe it gives the brand a direct connection to people already interested in what they offer. Others think freebies just attract people who want something for nothing and won’t convert into buyers.

Try different offers and see how the results shake out.

inhub website screenshot

Source: https://inhub.thehenryford.org

A good example of offering something free so people can see what a brand offers is found on inHub. Note the “Join for Free” CTA button right at the top of the page. If the full signup process is rather lengthy, brands may take action to make a free signup for a trial or download simpler. Collecting only crucial information to stay in touch, such as a first name and email address, encourages users to complete the signup.

4. Increase the Size

For a CTA not converting, increasing the size of the button might improve conversions. A mere increase of 20% in size can draw user attention and improve sales. Try making the button easier to find. Move it around, make it larger, make it smaller and see what users respond to.

Every site and every offer is slightly different. What works for one site or even page on that website, may not work for another. Testing is critical.

5. Create a Sense of Urgency

Once users leave a site, they aren’t as likely to return. They may intend to but a million other things distract them from coming back. Whenever possible, create a sense of urgency to drive conversions while having their attention.

Utilize words and phrases such as:

  • Limited time
  • Ends soon
  • X left
  • Buy now
  • Hurry

One note of caution — if the CTA says something is only available for a limited time, don’t extend that time indefinitely. Users should trust a brand to stick to its word. If the CTA or text surrounding it says there are only two hours left to get an offer, it must disappear after that time. The company can create a new offer, but it should not be the initial one.

hulu website screenshot

Source: https://www.hulu.com

Hulu adds a CTA to the top bar of their site to really drive home the point that the offer is for a limited time. They even list the end date so users know exactly when the cost goes up. If one looks at the CTA buttons further down the page, they’ll see in small letters it shows how much the price is going up and why users shouldn’t delay in signing up.

6. Add White Space

One big mistake people make with CTAs is not adding enough white space around them. A bit of negative space sets a button apart and shows the user it’s something important they should pay attention to.

For mobile users, adding white space makes it easier to click on the button on a smaller screen. Since over half of internet traffic is now via mobile devices, it makes sense to create a responsive design.

Figuring Out Why a CTA Is Not Converting

The CTA may not be converting for numerous reasons. Running tests to figure out what works with the brand’s audience is the number one way to improve conversions. Try changing the color of the button, the size, the placement and even the wording. With a bit of trial and error, designers will find the best combination for their audience and wind up with a high-converting landing page that drives growth.


Eleanor Hecks is editor-in-chief at Designerly Magazine. Eleanor was the creative director and occasional blog writer at a prominent digital marketing agency before becoming her own boss in 2018. She lives in Philadelphia with her husband and dog, Bear.

6 Tips to Boost Your Website Conversion Rate Utilizing Images

The Chinese proverb: “A picture is worth a thousand words,” stands true when we talk about visuals and their impact on the viewers. Studies also show that we now process images 60,000 times faster than text, and 90% of the information delivered to our brains is visual.

Images are one of the most important aspects of any website. They make a webpage more aesthetically appealing and break up the text. But do you know they can also do marketing wonders to boost conversions?

According to research, visuals draw attention to your product or copy. Images in a website can help to increase your conversion rate by up to 27%.

But it is important to note that using relevant images in the right placement will make all the difference. So, how can you use the pictures to increase your website’s conversion rate?

Here are 6 tips to increase your website conversion rate using images:

  1. Use Emotionally Charged Images

Human beings respond to pictures that have an emotional connection, be it positive or negative. An emotion-integrated image will impact and inspire the visitors to click on the link.

If you want people to purchase your brand, it needs to be demonstrated in an image that will appeal to their emotions. For instance, if you are running a weight loss program for couples, you could show a fit and healthy duo in the image. This would help people relate to what they could look like if they bought your product.

Check what Fitness Blender has on their homepage:

Having an image that shows what your product does is much more effective than just having text. It also makes the product more tangible to people, which can help to increase conversions.

  1. Ensure Quality and Resolution

One of the most important things to remember when using images on your website is that quality and resolution matter. If you use low-resolution or poor-quality images, it will reflect adversely on your website and cause people to leave.

If you provide an improved shopping experience to your customers with high-resolution and related images can:

Make sure that all the images you use are high-resolution and of good quality. This will ensure that your website looks professional and that people don’t leave because of bad photos.

  1. Avoid Taking Free Pictures From the Internet

When looking for visuals to use on your website, it’s essential to never rely on free images. This is because most free pictures are low-resolution and of poor quality.

Looking at a low-quality picture will deter the audience and make them reluctant to interact with your business.

Another thing is that many businesses rely on free images to save a few bucks. This results in the same picture being used many times on different platforms.

An incident like this can give your website an unprofessional look and make it difficult for people to trust your brand.

For instance, check this image of a laptop from Unsplash. It has been viewed 41,475,514 times and downloaded 452,452 times.

If you use the same free image that has been seen in this case over 4million times, it will not bring value to your business.

To prevent this issue, invest in good-quality, professional images to make your website look unique. Instead of free pictures from the shelves of Google, buy high-quality stock photos from reliable sources. It will give you more exclusive rights of usage.

Most small businesses don’t have a reasonable budget to hire professional photographers, so purchasing some high-quality stock photos is an excellent way to go.

  1. Balance the Images with Text

When you use images on your site and other marketing material, balance them with enough text. If you have an image with no text at all, people may not understand what you are talking about.

On the other hand, if you have too much text and no images, it will be difficult for people to read, and they will ultimately lose interest.

Finding the right balance of text and images is essential for getting people to engage effectively with your website.

For instance, Marie Forleo, an American entrepreneur, uses her visuals with a concise yet powerful slogan on the left side to evoke emotions.

You can see how she writes brief yet powerful chunks of words if you visit her site. At the same time, her visuals attract the audience and manage to captivate their interest.

  1. Use the Rule of Thirds

When shooting custom photos for your website, it’s a good idea to use the rule of thirds. The photography principle states that photos are more aesthetically pleasing when the subject is divided into thirds by imaginary lines.

Try to place your main subject off-center to fall on one of the imaginary lines. This will make your photo more appealing to the eye and encourage the visitors to stay on your website for longer.

  1. Use Creative Mascots and Icons

If you want to include some personality to your website, try using creative mascots or icons. These can be anything simple – as long as they reflect your brand.

For example, you can use a cartoon image with a fun and quirky personality to make people smile. This can be a great way to show off your brand’s personality and make your website more engaging. It will also help people familiarize themselves with your product/services.

Take, for instance, the webpage of SilverBack App. If you see the mascot of a smiling Gorilla at the upper-left of the page on SilverBack App, you may think: “What on Earth does this have to do with selling services?”

Well, a lot. The playful, off-the-wall Gorilla helps to inject some fun personality into what could be a pretty mundane shopping experience.

Be creative with your mascot and find an image that represents your business well.

Conclusion

Images are an essential part of your web design, and they can be used to increase your website’s conversion rate.

By using the right images, you can make your website more appealing to the eye and encourage people to stay on your website for a longer time.

Follow the above tips and help visitors build trust with your brand. Ultimately the push you give with the selection of visuals will help prospects move further down the sales funnel. Good luck!

Author Bio:

Ivy Attie is a content manager, researcher, and author in various media-oriented publications. She is a passionate communicator with a love for visual imagery and an inexhaustible thirst for knowledge. Her background is in communication and journalism, and she also loves literature and performing arts.

A Quick Guide to Email Marketing’s Top 5 Metrics

Email marketing’s advantages include high levels of personalization, direct communication with prospects, and driving traffic to your website via messages. And the cool thing is that whether you have a website selling camping gear or an online casino with games like top online casinos, email campaigns are relatively cheap to run. They’re also perfect for results-driven marketing because the outcomes are easy to measure. You can use tools like Mailchimp or Google Analytics to get numbers on a wide variety of metrics. But before you attempt to track all of them, make your life easier, and start with the five most important ones. There are all of them you need for success in the online world. 

1. Open the Rate of Your Email Marketing Campaign and Ways to Increase It

To find out what your open rate is, first divide the number of opened emails by the number of all recipients. Then multiply the result by a hundred to get the percentage. If your open rate is somewhere between 17-23%, you’re on the same level as most businesses. However, if the number is under 15, it means your campaign is ineffective in addressing your audience, and your email marketing strategy needs improvements. Here’s how to boost the open rate: 

  • Make your content more exciting by adding videos and images to it. Plus, if possible, use storytelling to make your point. Entertaining and engaging emails ensure that your readers will open the messages in the future as well.
  • Make the subject lines catchier. They need to captivate the attention, press on scarcity (for example, a 24-hour discount offer), and above all: remain clear.
  • Think about your timing. Perform A/B testing to find out the exact times your customers are most likely to read your messages. 

2. Click-Through Rate

The Click-through rate shows how many of your email recipients click on links in your messages. It’s an indicator of whether people skim your content or are genuinely interested in your offers. And the better your click-through is, the more conversions you can hope to get. 

But what’s the first thing to do if your email marketing analytics show an alarmingly low click-through rate? The quick answer is to make your content more relevant to readers. Survey your customers to find out what interests them and cater to their preferences. It makes them much more likely to follow your links to sales pages and your website.

3. Conversion Rate Measures Your Success

Conversion rate is a central key performance indicator (KPI) all marketers should follow. It shows how many of the prospects turn into paying customers and how much money the business makes. All the other email marketing KPIs should ultimately work towards improving the number of conversions. And although making more sales is a topic that deserves a separate lengthy article, let’s cover some basics that can increase the conversion rate: 

  • Keep the emails short and to the point. Your readers have plenty of other things to do than consume your content. Be quick and concise with your offer.
  • Segment your audience to make sure the messages get directly to people who are interested in them. 

4. Bounce Rate – Some Emails Never Reach the Inboxes

Bounce rate stands for the percentage of emails that don’t get to the recipients’ inboxes. The typical reasons are that the email addresses in your list are either fake or not active anymore. Sometimes a server overload can also cause an unusually high bounce rate. But if the number is consistently over 2%, you should start cleaning up your email list and delete all non-active addresses. 

Also, consider offering users the double opt-in option. It means that anyone who enters their email in the opt-in box to receive your newsletter has to confirm the request before becoming a subscriber. It’s a great way to make sure your email list gets filled with people who are genuinely interested in hearing from you.

5. Spam rate

Spam rate is another number you want to keep as low as possible. It shows the number of recipients who marked your email as spam. Again, the double opt-in is one way to make sure only interested people receive your emails. 

You should also pay close attention to how your subject line looks. If it comes off as pushy or loud (using all caps and lots of symbols), it has a high chance of getting the spam mark. Instead, keep the subject line simple, as if you’re writing to a friend.

Conclusion

So this was our list of the most important metrics for your messaging campaigns. You can use pretty much any available email marketing tool (MailChimp is perhaps the most celebrated one) to track these numbers. They inform you whether your efforts to reach your audience via emails are successful or not, and enable you to make accurate adjustments to your campaigns. 

Next, subscribe to the mailing lists of some of your favorite brands to see some email marketing examples for inspiration. And start devising your own messages. Emailing is still a surprisingly efficient revenue machine, and it’s time for you to tap into its power.

What are the most important metrics to track in email marketing in 2021, in your opinion? Share your thoughts in the comments.

Author’s bio:

Arthur is a copywriter and an online marketer who specializes in email marketing campaigns. He believes emails are still the most efficient way to reach new customers and keep the existing ones. Arthur also likes to keep himself up to date with the latest trends and write articles on the best marketing practices.